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Job Information

Philips Service Quality Analyst with French in Lodz, Poland

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In this role you will be responsible for

to have a visible impact on the society by supporting our healthcare customers on daily basis.

You are responsible for:

  • Reviewing all newly created corrective maintenance records. Ensuring that the relevant data elements are completed, updating records with any non-compliances and defining the correct codes to assign to the record once it is complete.

  • Working closely with all CS departments to reach resolution and obtain missing information on incomplete records

  • Performing spot checks on all record types, tracking any non-compliances and chasing these until record is compliant

  • Reviewing all Work in progress and liaising with various teams across the customer service organization to drive record completeness and closure

  • Follow an escalation process when timely information is not provided for the resolution of an incomplete record

  • Raise complaint cases on necessary records, escalate to the relevant modality business unit and track these complaints until the record is complete

  • Create reports, trend data and populate metrics for visibility of non-compliance, volume and revenue on open records

You are a part of

our Global Competence Center in Łódź , where we centralize our business processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

To succeed in this role, you should have the following skills and experience

  • Computer Literate, I.T skills, good knowledge of Excel/Word

  • Fluency in English and French

  • Be process oriented and have the ability to investigate and analyse information with a focus on attention to detail

  • Ability to work as an individual and as part of a team

  • Excellent communication and organizational skills

  • Technical background preferable (ability to understand the cases and code them)

  • Be receptive to change with the ability to adapt to new ways of working

  • Ability to work to pre-determined targets and timescales

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved

  • Private medical care with option to extend it to family members

  • Benefit System cards

  • Discount for Philips’ products

  • Language courses

  • Relocation package applicable for people moving in from outside of Łódź region

  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .

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