In this role you will be responsible for
to have a visible impact on the society by supporting our healthcare customers on daily basis.
You are responsible for:
Reviewing all newly created corrective maintenance records. Ensuring that the relevant data elements are completed, updating records with any non-compliances and defining the correct codes to assign to the record once it is complete.
Working closely with all CS departments to reach resolution and obtain missing information on incomplete records
Performing spot checks on all record types, tracking any non-compliances and chasing these until record is compliant
Reviewing all Work in progress and liaising with various teams across the customer service organization to drive record completeness and closure
Follow an escalation process when timely information is not provided for the resolution of an incomplete record
Raise complaint cases on necessary records, escalate to the relevant modality business unit and track these complaints until the record is complete
Create reports, trend data and populate metrics for visibility of non-compliance, volume and revenue on open records
You are a part of
our Global Competence Center in Łódź , where we centralize our business processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.
To succeed in this role, you should have the following skills and experience
Computer Literate, I.T skills, good knowledge of Excel/Word
Fluency in English and French
Be process oriented and have the ability to investigate and analyse information with a focus on attention to detail
Ability to work as an individual and as part of a team
Excellent communication and organizational skills
Technical background preferable (ability to understand the cases and code them)
Be receptive to change with the ability to adapt to new ways of working
Ability to work to pre-determined targets and timescales
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .