In this role, you have the opportunity to
Support Philips customers in the area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites..
You are responsible for (but not limited to)
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Prepares reports for analysis of product failure trends and service ability issues.
Stimulating and guiding of less complex world class field service processes.
Operates relatively autonomous within procedures, methods and techniques
You are a part of a team
Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.
To succeed in this role, you should have the following skills and experience
Associate Degree in electronics or equivalent combination of education and experience in the electronics industry, preferably in a field service environment. BSEE/BSEET/BSME/BSMET preferred.
Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred.
3 or more years of biomedical technology experience. Refrigeration experience preferred.
Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing.
Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
Ability to read and interpret schematics and site drawings with minimal assistance
Have and maintain a valid driver’s license.
Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.
Fundamentals of Dicom & Networking desirable.
Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.
PC competency, to include basic knowledge of word processing, spreadsheets, databases.
Must have a valid driver’s license.
CBET certification desirable.
May be required to: be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.
Carries or pulls up to 40 lbs. of test equipment.
Lifts parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).
Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
May work from ladders or scaffolding, on occasion.
May travel to customer sites other than assigned site, zone office or identified locations for meetings.
Potential exposure to hazardous physical, chemical, and biological agents.
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Long Island, NY
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.