In this role, you have the opportunity to
Provide Time & Material quotes to customer where the service requested by customer is not covered by warranty or contract, and enable service delivery to proceed when the quote is accepted by customer.
You are responsible for (but not limited to)
Verify the accuracy of customer entitlement, what’s covered and what’s not
Ensure accuracy of quote provided to customer
Ensure Time & Materials (T&M) invoice is in line with the actual service delivered
Ensure the terms and conditions of quote are compliant with legal requirements
Coordinate the quoting activity to meet required business and customer turnaround time
Ensure the service delivery is released on time when quote is accepted by customer
24/7 Coverage, Shifts can be changed per business requirements.
You are a part of a team
The ideal candidate is a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates good analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.
To succeed in this role, you should have the following skills and experience
Bilingual capabilities in English and French; Excellent written and verbal communication skills
2+ years of experience in related field or a combination of education and experience combined
Flexibility and desire to take on additional responsibilities
Ability to multi-task while maintaining attention to detail and deadlines
Energetic, friendly, outgoing, proactive personality
Must have good organizational and time management skills
Must be able to analyze situations relating to customer needs and react accordingly in a timely fashion.
Must be able to function independently with a minimum amount of supervision.
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.