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al level, visit the <a href="" target="_blank">Working at Philips page </a> on our career websi
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Job Information

Philips Business Process Expert - Order to Cash in Markham, Ontario


In this role, you have the opportunity to

Act as a consultant for the Business and Customer Fulfillment Center team. As the Order to Cash expert (and a member of the Canada Operations Management team), you will be responsible for New Business Integration, New Business Model Roll-out; existing business New Functionality and Change Requests; Application, Support, and Problem Resolutions; as well as, acting as the Subject Matter Expert (SME) for needed areas (i.e. SAP, Salesforce, etc…)

This position is primarily office-based in the Greater Toronto Area (GTA) in the Markham Philips Canada head office; but offers working from home, 2-3 days per week .

You are responsible for (but not limited to)

New Business Integration / New Business Model Rollout

  • Project planning; delivering user stories, performing gap analysis, leading UAT and other testing

  • Issue tracking and risk management; status tracking, communication, and reporting

  • Project delivery, training, and execution with post-go-live support plan

New Functionality / Change Request (for existing business)

  • Gather and document requirements (completing required forms, submissions and monitor progress/technical changes)

  • Design & develop with IT; to include, developing test scripts for System Integration Testing (SIT); perform System Integration Testing (SIT) and Regression Testing

  • Communicate and document User Acceptance Test (UAT) plans, schedules, and test cases

  • Manage implementation plans, schedules, and status updates; as well as, post go-live support

  • Set and continually manage project expectations and user training with team and stakeholders

Application Support and Problem Resolution

  • Resolve system issues/incidents communicated by the Operations team

  • Propose solutions and document resolution; provide Application Support

  • Act as the first point of IT contact; liaise between business and back-office IT to resolve technical issues

Other Responsibilities

  • Oversees the business processes for all identified businesses, departments, and functional areas

  • Partner with Finance, Marketing, Sales, IT, and Operations to streamline business processes and improve employee productivity

  • Analyze process inefficiencies and recommend specific changes for improved efficiencies

  • Serve as liaison between stakeholders and business partners ensuring process changes are understood and implemented

  • Create workflow diagrams, processes and procedure models

  • Provides documentation, training material and training staff on new policies, process, and procedures

  • Identify and assess future changes or process improvements to automate reporting landscape

  • Develop standard reporting and create ad hoc reporting, when requested

To succeed in this role, you should have the following skills and experience

  • Bachelor's Degree, required; preferably in information systems (or with equivalent experience)

  • 5+ years’ experience and knowledge of sales, finance, marketing, and customer service environment

  • Experience as Business Analyst SAP SD module (required); Seibel and Salesforce (preferred)

  • Advanced PC skills (e.g. Excel, Visual Basic, MS Word, PowerPoint, Project, Visio, etc.)

  • Advanced analytical and conceptual skills with the ability to analyze complex problems, interpret operational needs and develops integrated, creative solutions and formulated reports

  • Excellent communication, presentation, organizational, and project management skills

  • Effectively interacting at all levels of the organization to build consensus and work through others to achieve goals and objectives

  • Demonstrated ability to work independently and in a team-oriented, collaborative environment

  • Handling multiple planned and unplanned tasks, roles, and responsibilities

Your team

In this position, you will report to the Head of Finance & Operations.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.