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Philips Channel Account Manager - E-Commerce in Markham, Ontario


Job Title

Channel Account Manager, E-Commerce

Job Description

We are in search for a results-driven Channel Account Manager within the CPG sector. This position will based in our Philips Canada office located in Markham, Ontario.

In this role, you will have the opportunity to :

Represent Philips and our products to the customer while consulting to provide total solutions to their needs. The ideal candidate will provide Channel and Customer support with a true understanding of the online and e-commerce landscape.

You are responsible for (but not limited to):

  • Understands segment and customer requirements and provides solutions in a consultancy way while meeting their needs

  • Assesses the customers’ business model, analyzes their strengths and weaknesses and identifies issues

  • Knows the customers’ vision, values, roadmap, business plan and budget

  • Uncovers solutions to problems to key stakeholders within customer’s organization

  • Provides detailed analysis of all Philips opportunities for each customer account.

  • Leverages relationships and analyses established by other Philips stakeholders

  • Creates solutions meeting customer requirements involving the entire Philips team. Develops and owns strategies for channel and accounts that will achieve business growth targets

  • Works with Retail Sales Director to develop overall channel sales plan, accurately forecasting possible deals for the year and ensures order volume and revenue targets are met

  • Order processing and shipment schedules are timely by communicating with logistics.Solutions provided would be part of the Total Philips story with value added bundled products

  • Ensures solutions will demonstrate results of the company’s key metrics (financial, market share, efficiency, effectiveness

  • Develops and executes sales plans

  • Work with Philips internal stakeholders to determine which products and programs will be offered to the Channel

  • Provides feedback/guidance to Product Management (ie market/competitive pricing, new products in the marketplace and competitive activity Develops customer specific planograms Design new product concepts and marketing support materials together with Marketing Department

  • Monitors and manages customer product mix and profitability

  • Negotiates solutions and closes deals by reaching agreements with mutual satisfaction to Customers

  • Successfully sells into competitive accounts and grows market share within assigned territory

  • Builds and maintains effective relationships with Philips Major Accounts at all levels in the buying organization and the Philips team

  • Develops and negotiates sales strategy with account category captains

  • Responsible for channel budgets, forecasts, AOP etc., including revenue and gross margins.

To succeed in this role, you will have the following skills and experience:

  • 5+ years account management experience in CPG industry

  • 2 + Years of hands on experience Amazon/E-Commerce

  • Completed University degree, BBA commerce preferred

  • Demonstrated track record of success in sales, strong knowledge and experience in using fact-based selling approach

  • Forecasting experience

  • Proven track record of success in sales with Consumer Products

  • Strong knowledge and experience in using fact-based selling approach

  • Excellent negotiation skills

  • Dynamic people and interpersonal skills

  • Ability to think ‘outside the box’

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .


Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

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