Philips Customer Fulfillment in Markham, Ontario
Customer Operations Specialist ( Contract Position)
We are in search for a Customer Operations Specialist to provide direct and continuous support for our customers. This position will be in our corporate office in Markham, Ontario. This is contract position until December 2018
In this role, you will have the opportunity to
Use your strong Customer Service Skills in addition to the day-to-day account management activities in support of the organization.
You are responsible for (but not limited to):
You will be responsible to allocate, prioritize and manage customer orders based on available inventory
Investigate, evaluate, and resolve complex issues and complaints professionally and tactfully from customers and account team members
Plan and execute regular customer operation calls for each account
Communicate highlights and lowlights monthly for each account
Understand account On-Time and Fill Rate metrics for the accounts and establish root cause analysis as needed
Responsible for maximizing Fill Rate and On-Time Performance within the team ensuring coordination efforts with supply chain
Maintain an accurate database of the details regarding cuts on a weekly basis
Provide back-up support to COS team members as needed ( during peak time coverage, vacation, sick time, etc)
Recommend improved customer operations strategies and lead the implementation as required
Identify and champion customers’ needs and follow up on customer inquiries in “real time”
Provide responsive order management support such as order entry or expediting shipment information to customers
Proactively communicate supply chain issues and provide alternatives
Act as the first level of escalation on all account issues between internal and external customers
Attend technical training appropriate for a customer operations team member
To succeed in this role, you will have the following skills and experience
Minimum 3 years customer operations representative experience
Bachelor degree preferred or equivalent work experience
SAP an asset
Strong understanding of an Inventory Allocations Process
Proficient in all Microsoft Office applications (Word/Excel/PowerPoint)
Excellent time-management, organizational, and prioritization skills
Ability to communicate both verbally and written with customers
Strong relationship building skills illustrated through current or past work experience
Demonstrate sound judgment in decision making, abiding appropriately to establish guidelines and procedures
Experience working in a fast paced, high volume environment while maintaining standards for
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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