Philips Customer Fulfillment in Markham, Ontario

Customer Operations Specialist ( Contract Position)

Job Description

We are in search for a Customer Operations Specialist to provide direct and continuous support for our customers. This position will be in our corporate office in Markham, Ontario. This is contract position until December 2018

In this role, you will have the opportunity to

Use your strong Customer Service Skills in addition to the day-to-day account management activities in support of the organization.

You are responsible for (but not limited to):

  • You will be responsible to allocate, prioritize and manage customer orders based on available inventory

  • Investigate, evaluate, and resolve complex issues and complaints professionally and tactfully from customers and account team members

  • Plan and execute regular customer operation calls for each account

  • Communicate highlights and lowlights monthly for each account

  • Understand account On-Time and Fill Rate metrics for the accounts and establish root cause analysis as needed

  • Responsible for maximizing Fill Rate and On-Time Performance within the team ensuring coordination efforts with supply chain

  • Maintain an accurate database of the details regarding cuts on a weekly basis

  • Provide back-up support to COS team members as needed ( during peak time coverage, vacation, sick time, etc)

  • Recommend improved customer operations strategies and lead the implementation as required

  • Identify and champion customers’ needs and follow up on customer inquiries in “real time”

  • Provide responsive order management support such as order entry or expediting shipment information to customers

  • Proactively communicate supply chain issues and provide alternatives

  • Act as the first level of escalation on all account issues between internal and external customers

  • Attend technical training appropriate for a customer operations team member

To succeed in this role, you will have the following skills and experience

  • Minimum 3 years customer operations representative experience

  • Bachelor degree preferred or equivalent work experience

  • SAP an asset

  • Strong understanding of an Inventory Allocations Process

  • Proficient in all Microsoft Office applications (Word/Excel/PowerPoint)

  • Excellent time-management, organizational, and prioritization skills

  • Ability to communicate both verbally and written with customers

  • Strong relationship building skills illustrated through current or past work experience

  • Demonstrate sound judgment in decision making, abiding appropriately to establish guidelines and procedures

  • Experience working in a fast paced, high volume environment while maintaining standards for

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .


Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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