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al level, visit the <a href="" target="_blank">Working at Philips page </a> on our career websi
ad stories from our <a href="" target="_blank">employee blog </a>. Once there, you ca
lso learn about our <a href="" target="_blank">recruitment process </a>, or find answers to
some of the <a href="" target="_blank">frequently asked questions </a>. </p><p></p><p><i>It is the poli

Job Information

Philips Customer Service Business Partner in Markham, Ontario


In this role, you have the opportunity to

Be the business partner to Service & Solutions Delivery (SSD) leader and provide business insights through analytics both financially and operationally for forecasting and business decision making. Additionally, you will develop and implement processes to improve the overall accuracy of business / financial planning; as well as, lead special projects or assignments when required.

This position is primarily office-based in the Greater Toronto Area (GTA) in the Markham Philips Canada head office; but offers working from home, 2-3 days per week .

You are responsible for (but not limited to)

  • Prepare the annual operating plan (AOP) and periodic forecasts for the Service & Solutions Delivery (SSD) business.

  • Development and delivery of time and cost-efficient management reporting solutions ensuring leverage of available systems (e.g. SAP, Siebel, APTTUS, ServiceMax, PSA, etc.).

  • Administration of all planning systems tools; assist in the continuous improvement to planning processes, systems, and quality of output.

  • Develop/maintain ‘early-warning alarm system’; ensure unplanned business activities, business environment opportunities/threats are identified/measured; providing sufficient time for management to react to leverage/mitigate.

  • Prepare and provide periodic/ad-hoc financial analytics/reports/ business cases to Executives and Leaders, as requested.

  • Maintain historical databases to prepare trend analysis on such items as; Modality/Regional revenues, General Management (GM), Point-of-Sale (POS) Contracts, Contract renewals, etc.

  • Continuously collaborating with business line/operations peers and other personnel on all aspects of plans/forecasts, including assumptions, targets, etc. and use strong business judgment and knowledge to ensure valid before using as a basis for plans/forecasts.

  • Recommending, implementing, planning, and reporting on processes and improvements.

You are a part of

Our mission to improve the lives of 3 billion people per year by 2030. Every day we move closer to achieving our goal by crafting state of the art solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards, and personalized development planning programs. Our research and business provide unique opportunities to develop cutting-edge clinical solutions and deliver meaningful solutions in the healthcare space.

To succeed in this role, you should have the following skills and experience

  • Bachelor Degree required; Masters or Advanced Degree, bonus

  • 3+ years extensive usage of enterprise-wide information systems – SAP (required)

  • Trained in Generally Accepted Accounting Principles (GAAP) – IFRS and/or US GAAP required

  • Strong analytical skills , required

  • Willingness to travel up to 10%, to various locations in Canada and to the United States

  • Excellent organization, engagement and communication skills

  • Advanced proficiency using Microsoft products – PowerPoint and Excel , required.

  • Understanding of Philips Accounting Principles; Sales & Service Revenue (SSR) and Sales & Service Delivery (SSD) - specific policies and procedures, a bonus

Your team

In this position, you will report to the Head of Finance & Operations.

In return, we offer you

The ability to collaborate with, learn, and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.