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Philips Vendor Compliance / Customer Operations Analyst in Markham, Ontario


Job Title:

Vendor Compliance Anlayst , Customer Operations

Job Description

We are looking for a Vendor Compliance Analyst to join the Customer Operations Team in our Personal Health Division. This position will reside in our Philips Canada office, located in Markham, Ontario.

The Vendor Compliance Analyst acts as a liaison between the customer and Philips team to ensure the proper function and execution of all vendor compliance processes.

In this critical role you will support all compliance functions focusing of retrieving, analyzing and presenting data; problem resolution and process improvement.

In this role, you will have the opportunity to:

Be the driver in projects that bring awareness to the details of vendor violations data and challenge as appropriate, to mitigate charges and resume compliance in accordance with our key KPIs.

You are responsible for (but not limited to):

Customer Operations/Supply Chain :

  • Support Customer Operations team as needed by providing Customer Service /Supply Chain back up as required such as; processing customer orders, interacting with 3PL to ensure timely management of order shipping, issuing RGA’s and credits, manage pricing issues.

Problem Resolution Coordination:

  • Responsible for standardization and analysis of all Problem Resolution processes/procedures to ensure maximum efficiency, accuracy, and proper coordination with the different areas of Transportation, Logistics, warehousing and the customer

  • Review all Fill Rate, On Time, ASN and EDI related violations and initiate problem resolution for those issues

  • Review and understand all Customer Vendor manuals and ensure that Philips processes support these deliverables

  • Prepare all reporting and supporting documentation for business meetings with Operations (Customer Service, Forecasting and Finance) on a monthly basis.

  • Provide violation trend analysis and notify management of any issues with Fill Rate, On Time and Vendor Compliance needs based on these findings.

  • Create monthly project improvement log identifying outstanding issues and highlighting issues that have surpassed their resolution time frame

  • Implement process improvements based on reporting analysis and outward resolution needs, driving production efficiencies and increasing planning opportunities based on Internal Supply Chain metrics

Compliance Projects/Project Management

  • Collaborate with Customer Service, Operations and Forecasting, providing them with the necessary Fill Rate/On Time/CSL data within Supply Chain to avoid disruptions and ensure compliance to customer goals.

  • Work with Customer Service, Operations and Forecasting on projects to improve processes that drive internal metrics

  • Develop and implement supplier strategies for supply chain cost reduction, quality improvements, risk mitigation, opportunity identification, and internal/external process efficiencies

  • Coordinate daily activities related to compliance of Customers. Monitor critical customer metrics, including on-time delivery, operational deficiencies and order fill rates. Identify and discuss defects and delivery problems with management, customers, and affected parties and creates projects to improve

  • Work in partnership with accounting, operations, finance, and the collections teams to clear vendor violation open liabilities. Review and clear other AR disputes related to pricing, operations and returns

  • Understand trends and impact on vendor violations budget

  • Provide month end open liability breakdown to the management team and all relevant stakeholders. Build reports compiling open liability at the end of the month with previous month information to track outstanding violations

To succeed in this role, you will have the following skills and experience

  • 3+ years of experience in Vendor Compliance management/AR disputes process

  • 1+ years Customer Service or Supply Chain experience

  • Bachelor’s degree preferred or equivalent work experience

  • Requires solid experience using Microsoft Office

  • SAP experience preferred

  • Can coordinate multiple tasks simultaneously and have strong analytical skills and attention to detail skills

  • Excellent time-management, organizational, and prioritization skills

  • Ability to work autonomously and understand proper escalation points

  • Strong communication and relationship building skills

  • Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.


Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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