You will be part of the Philips Enterprise Diagnostic Informatics (EDI) Clinical Application Team, delivering clinical application training of Cardiology and Haemo solutions to area and major account customers to maintain customer satisfaction and uptake of the Philips Cardiology Portfolio.
You are responsible for
Ensures successful clinical and physician adoption of Philips solutions
Participates in the development of new solutions (services and/or product functionality)
Configures or manages the configuration of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment
Demonstrates, trains and explains functionality of Philips solutions
Conducts workflow analysis and consults on workflow changes that need to occur with the implementation of new functionality or solutions
Guides the customer in the testing of workarounds, clinical integration and new functionality of Philips solutions
Provides training for customers and/or employees in the use of complex situations for multiple solutions
Attends seminars and training sessions necessary to maintain appropriate level of professional competence and/or licensure
Identify application issues, investigate and resolve issues or identify potential defects, document and submit those according to standard processes
Identify and implement continuous improvement initiatives
Active member of the application, education & clinical communities and proactively shares knowledge, experience and lessons learned
Files required reports and consistently complies with all required Philips processes
Interacts with customer and functional organizations to develop specifications for content of courses
Develops, manages and executes training plans
Serves in a consultative role with the customer throughout the implementation to provide for a smooth, effective and successful implementation of Philips solutions
Holds a specialty, or multi-specialty role(s) (such as a specialty in Advanced Visualization software, etc.)
May evaluate new products for requirements for service readiness for the clinical applications domain & function
May represent clinical applications domain & function during the new product introduction process
Analyzes the customer’s existing workflow and facilitates proper change management in the clinical or operational environment, ensures proper testing of the system and establishes a comprehensive training plan to provide for a smooth transition of the solution to the customer
To succeed in this role, you should have the following skills and experience
Relevant BA/BS degree or higher in a related field, with at least 5 years of relevant experience
Qualifications as a Cardiac Technologies, Cath Lab Technician, Cardiac Sonographer or nurse
Good execution capability and strong desire for success
Extensive knowledge of clinical workflow, specific to relevant clinical domain
Outstanding customer service skills, able to identify customer needs quickly, accommodate the customers’ social style and meet the customers’ practical and emotional needs
Strong consultative and facilitation skills
Strong project management and able to work independently with little supervision
Strong communication and interpersonal skill with outgoing character.
Professional presentation skills.
Good skill for Microsoft office software, fluent English in both written and oral
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .