Philips is one of the world’s leading medical device companies. We are continuously improving the quality of people’s lives through our innovative developments across the Healthcare Sector to include our broad range of Imaging, Information and Monitoring systems. The Healthcare sector will challenge your thinking, develop your professional skills and bring you into contact with people who share the same commitment to simplicity and world-class service.
An exciting commercial opportunity has recently become available for a Clinical Applications Specialist – Cardiac Ultrasound, to join our Ultrasound team. Whether coming from a pure clinical background or having already made the shift in to the commercial world, your clinical experience within cardiology, and customer centric approach will be highly valued. Based Melbourne, covering Victoria, and reporting to the Product Manager – Cardiology Ultrasound, you will work with a broad spectrum of stakeholders and customers and play a pivotal role in the ongoing success of our Ultrasound business in ANZ.
Providing clinical support throughout the entire life cycle of the relationship with both new and existing customers, you will work in partnership with Account Managers to deliver pre-sale presentations and demonstrations. You will play a pivotal role in maximizing customer satisfaction, and elevating the efficiency of patient care, through providing effective training around the optimal use of our equipment once delivered / installed and handed over by Philips.
Other key responsibilities
Promote Philips Healthcare solutions during customer visits, product demonstrations, seminars and trade shows
Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered
Train / re-train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office
Support product launches and advise the sales force during acquisition
Keep up to date with new developments in the clinical application and operating field of the relevant equipment
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
You will be working with other passionate and enthusiastic people committed to providing the very best service to customers. More broadly you will be working as part of the Philips Healthcare team, and have daily interactions with internal and external stakeholders across the business, especially the Ultrasound, Sales and Product Management teams.
We are looking for someone who has
Post Graduate studies in Sonography or Clinical Science
In-depth clinical experience within Cardiac Ultrasound
Extensive scanning experience within Cardiology
Previous experience in presentations and training
Outstanding relationship building and communication skills
High levels of motivation, energy and a drive to achieve results
Desire to be in a commercially focused role, partnering the business
The ability to travel across ANZ
The work we do at Philips changes lives for the better. It’s not just innovation for the sake of innovation. It’s innovation for the sake of people. For us, it’s about helping communities everywhere and addressing the big issues head on.
We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.