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Philips Service and Operations Manager – Health Informatics in Melbourne (AU), Australia


Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Medical Equipment and Healthcare Informatics Solutions.

Philips is a global leader in clinical informatics with a portfolio of products covering the continuum of patient care leading to better value outcomes for our health system partners. These solutions are present in almost every hospital in Australia and New Zealand.

Your Role

As a key member of our Informatics business leadership team in Australia and New Zealand, you will expand and lead a team of experts committed to high quality delivery of implementation and support for a full-suite informatics solution.. Initially forming and launching the local arm of the global ‘’follow-the-sun support network’’, you will engage and upskill a support team, followed by taking ownership of the implementation resources and management of any relevant outsource partners.

This is a unique opportunity to join a global, fast growing, business unit that develops and implements a full health system informatics offering for hospitals, clinics and general medical practices. Our solution is clinically, operationally, and financially focused, helping our customers deliver on the quadruple aim of healthcare.

Key Responsibilities include:

  • Leadership and Management of operational staff across support and implementation

  • Customer relationship management

  • 3rd Party supplier management

  • Forecasting of revenues in conjunction with the commercial team

  • Managing the quality and escalations throughout the solution lifecycle

  • Driving team professionalism and engagement

  • Forward resource planning

  • Developing and/or giving input into the ideation, planning and execution of new business and technical models to better serve Australian and New Zealand customers

  • Participation in pre-sales processes in the presentation of methodology and capabilities around service and support.

To succeed in this role, you should have the following skills and experience:

  • Experience with health technology informatics solutions, leading a team to deliver exemplary service levels

  • Excellent verbal and written communication skills

  • Experience or qualification in ITIL/PRINCE2 methodology is preferred

  • A passion for the improvement of care through cutting edge informatics

  • The ability to inspire confidence across clinical and non-clinical domains, and question the status quo when appropriate

Our Offer:

The work we do at Philips changes lives for the better. It’s not just innovation for the sake of innovation. It is innovation for the sake of people. For us, it is about helping communities everywhere and addressing the big issues head on.

We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further