Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom.
Our Sleep and Respiratory business is passionate about providing solutions that lead to healthier patients, healthier practices, and healthier businesses. We believe that effective sleep and respiratory management empowers patients to rediscover confidence and the freedom to live a fulfilling life by restoring their ability to sleep and breathe naturally.
Due to an internal promotion, an exciting new position has become available for an experienced Sales/ Sleep Diagnostic professional to join our highly skilled team to be based in Melbourne, VIC. As a Technical Sales Specialist, you will play an integral role in increasing our market share by being the technical expert for our internal and external stakeholders in relation to Philips Sleep and Respiratory Care (SRC) Sleep Diagnostic and Compliance Patient Monitoring product portfolio across Australia and New Zealand. You will be responsible for earning the trust of the customer by providing them consultation and sales support around the products and services that will allow them to be successful at delivering exceptional patient care. With the focus on differentiating our solutions technically from our competition and helping to drive technical standardisation, which is delivered, via strategic design & deployment of our technical solutions to meet our end-user and customer needs.
Furthermore, you will play a strategic role in building and maintaining strong customer relationships with both internal and external customers and influence customer decision journey with your deep understanding of customers’ key value drivers, customer-specific clinical and technical needs and Philips internal SRC sales process. As a result, you will be the technical product expert within the business and an advisor for different business areas (Hospital, Distribution, Sleepeasy and Pharmacy) in regards to designing a customer specific solutions offerings and recommendations. You will take ownership of the continuum of services including installation, implementation, consulting and education services along with post-implementation maintenance and support.
Be a technical advocate for the customer-escalated situations and participate in Lifecycle Management process to ensure successful customer outcomes, confirm solution is ready for clinical use, and provide support at go-live.
Play a crucial role in ongoing customer experience by assessing and tracking customer clinical outcomes, satisfaction, report customer issues to appropriate channels and partner closely with the wider SRC team to deliver ongoing customer engagement.
Develop a strong knowledge of markets, competitors, and industry trends for products and participate as an active member of the team, sharing your experience and knowledge with the others.
We are looking for :
Minimum of 3 years of experience in capital equipment sales and diagnostic testing and Obstructive Sleep Aponea is highly desirable
Ideally tertiary qualification/ certification in Science or IT
Must have either sleep studies/diagnostic sleep testing, CPAP, and understand Sleep Apnea, testing, both hospital and privately owned sleep centres.
Proven knowledge of therapy report interpretation, Windows 2000, XP, Vista, and Windows 7 & 10, SAP, SQL Servers and data card servers highly desirable
Demonstrated capability of trouble shooting and understanding of computer networks and database structure is also required to perform the role.
Strong communication skills with ability to manage multiple tasks and conflicting priorities
The work we do at Philips changes lives for the better. It’s not just innovation for the sake of innovation. It’s innovation for the sake of people. For us, it’s about helping communities everywhere and addressing the big issues head on.
No matter what your role, at Philips you will contribute to making the world a better place, challenging the status quo and delivering innovation that really matters. You’ll build the career you want, working with people from all over the planet, on projects that are, quite literally, changing the world.
We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.