Philips GI Ultrasound Clinical Education Specialist (Home-based: Miami) in Miami, Massachusetts
Provide post system installation education for customers through entitlements and purchased education courses.
Drive attendance to Philips education courses through developing relationships with customers to ensure they are fully utilizing education entitlements in a manner that supports their clinical education needs.
Teach assigned number of courses throughout the year and meet or exceed a customer satisfaction score of 95% of highly satisfied or greater.
Complete purchased training days at customer sites within calendar year.
Participate in New Product training initiatives, support all service related customer system issues requiring on-site clinical support. PTU programs and Vision updates.
Support PAS organization with on-site installation training when required and duties allow. This must be approved through management ahead of time.
Actively participate on CCT’s with FSE teams, Account Managers and PAS calls.
Successfully manage all company assets: system, transducer, phantom, & laptops inventory: zero lost equipment, equipment maintained as new and in top physical condition, classrooms are well maintained and properly taken care of
Ensure revenue and expense targets are met. Meet or exceed your individual financial targets of recognized revenue and recovery. This will be given to you in January of each calendar year.
Attend and actively participate on monthly calls with local Sales, PAS, FSE, CES, and ISR counterparts to discuss the territories/opportunities and develop collaborative strategies
In this role, you will provide training and education to Philips Ultrasound customers to insure the successful use of our ultrasound products and thereby contribute to the successful attainment of the ultrasound business targets. This will involve designing and implement training and education programs for our internal and external customers and working closely with the Clinical Education Manager, Advanced Technical Trainers, and Product Marketing, to ensure continuous and accelerated career growth, customer clinical growth, business success, and customer satisfaction.
Schedule and implement customer training following the Installation Matrix and Process Guidelines
Driving education sales and tuition registrations to meet revenue and recovery targets for education goals (directly with customers or through all sales channels)
Consistently deliver high level quality of education and training to both internal and external customers.
Position yourself as a consultant to both internal and external customers.
Communicate regularly with local, zone and management teams.
Exhibits superior technical, clinical, and presentation skills at all times
Professionally handle objections and questions
Customer Education Activities o Deliver customer presentations; technical and clinical (Advanced Customer Training, Universities)o Deliver on-site customer training for purchased education days.o Site visits to customers to review education entitlements to ensure customers are aware of their tuitions and assist them to registero Identify customers to discuss education needs with and propose education planso Build technical, clinical and professional skills and knowledge. (New registries, cross training, relevant business courses, personal development courses, etc.)
Organization Skills/Time Management/Professionalismo Submit weekly schedule to managemento Maintain expenses according to company policyo Submit expenses weekly to ensure timely reimbursement and expense trackingo Maintain company propertyo Follow all company and departmental policies, and use appropriate and cost conscience decision makingo Act in a positive and professional manner at all times
Key Issues and Decisions: Measured Key Competencies Build and Maintain Relationships - Builds and maintains effective relationships with customers at all levels in the buying organization, within his/her organization (the service & sales teams and corporate), and within the industry.
Positions system features and capabilities effectively linking them to customer needs
Routinely strategizes with internal team prior to educational/training events
Trainings are well-planned and customized to deal with areas of interest on behalf of the customer
Utilizes corporate and team resources to address specific customer issues
Communicates customer reactions and concerns to service & sales team members and management
Understand Customer Requirements and Provide Consultancy - Utilizes discipline and critical thinking in the definition and analysis of customer needs and proposes solutions to those issues.
Actively seeks information regarding customer interests/needs prior to and during the training
Utilizes listening and thorough note-taking to document key needs and issues
Through questioning, assists customers in prioritizing needs and requirements
Keeps key stakeholders, internally and externally, informed and aware
Adapts approach and style to cultural (organizational and national) and personality style variants
Create Solutions Meeting Requirements - Develops solutions based on customer needs delivering optimal results for customers and Philips.
Utilizes product knowledge to effectively position features and capabilities that represent solutions to customer needs
Finds solutions that meet business, clinical and personal needs
Utilizes corporate resources to address specific customer issues
Adjusts personal style to accommodate the preferences of the prospect Position Requirements:
At least 5 years clinical experience as an RDMS Sonographer
Registry required: RDMS in Abdomen and or OB/GYN
Registries preferred: RVT and or RDCS
Thorough understanding of: Advanced clinical applications and 3D/4D as it applies to General Imaging and Obstetrics and Gynecology
Working knowledge of: 3D/4D acquisition, manipulation and quantification along with extensive anatomical knowledge as related to modality
Thorough understanding of any of the following applications is preferred: MSK ultrasound, Fetal echocardiography and or Breast ultrasound
Must possess strong communication and interpersonal skills.
Previous classroom teaching experience preferred
Previous presentation experience required
Participation in clinical research preferred
Previous leadership experience preferred
Commercial medical equipment business or sales experience preferred
May require more than 80% travel time.
Must be able to discuss education options and be comfortable up-selling the customer on additional education.
This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
The territory for this job is Southern Florida. The preferred location is Miami. Candidate must reside in a city within their territory that holds the majority of their customer base and be located near a major (non-regional) airport (within 1 hours drive) to be considered.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.