In this role, you have the opportunity to
be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets. Responsible for creating and delivering clinical education and consultancy services to meet the demands of our customers, for both new (i.e. installation) and existing products owned by the customer.
You are responsable for
Receiving, registering, and providing clinical service support to the requests or problems coming in from all channels and communicates solutions or actions, acting in accordance with our regulatory guidelines. Solutions are provided both remotely or onsite - walking clinicians through particular procedures, assisting remotely and offering guidance on optimizing the system clinically. This role handles complaints (safety & non safety related) & escalations to ensure accurate and timely analysis, registration and action.
You are a part of
The marketing team and you will be primarily point of contact and “go to” resource for sales teams pre-quote and post-sales support.
To succeed in this role, you should have the following skills and experience
High school graduate degree level or equivalent (preferably in a medical or science related qualification)
Prior experience of min. 3-5 years in nuclear medicine clinical activities required.
Fluent English required in addition to local language.
Strong interpersonal/networking and communication skills
Customer oriented attitude
Presentational and organizational skills
In return, we offer you
The opportunity to work in an agile team with great opportunities for you to explore.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html