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Philips Supervisor, Service Operations in Mount Pleasant, Pennsylvania



In this role, you have the opportunity to support manage daily activities in service, test, and/or material logistics within the service center unit. Drive cultural and operational changes in order to differentiate the service centers within the Philips organization.

You are responsible for (but not limited to)

  • Direct the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.

  • Receives assignments in the form of objectives with goals and the process by which to meet goals.

  • Provides direction to employees according to established policies and management guidance.

  • Administers company policies that directly affect subordinate employees; recommends changes to unit or sub-unit policies.

  • Works on issues where analysis of situation or data requires review of relevant factors.

  • Exercises judgment within defined procedures and policies to determine appropriate action.

  • Typically reports to senior management level incumbents.

  • Frequently interacts with subordinate supervisors and functional peer groups.

  • Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

  • Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.

To succeed in this role, you should have the following skills and experience

  • Bachelors degree in technical area required; diversified work experience in an operational environment (manufacturing, warehouse, distribution or service).

  • High level of prior interaction with SAP experience, MS Office

  • Demonstrates ability to utilize resources in achieving goals.

  • Capability and experience in electronics repair, including AC and DC circuit theory, application, and use of related diagnostic instruments. Experience in regulated industry preferred.

  • Ability to work well with other people, including remote teams with a different focus within the larger scope of Philips’ business.

  • Ability to lead others and drive the focus of customer needs; able to adapt to change and challenge the status quo.

  • Ability to provide thoughtful, reasoned explanations for improvement suggestions; possess positive belief in the Kaizen process and Lean methodology.

  • Possess an increased ability to take on multiple tasks and drive them to completion.

In return, we offer you

A dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance