Field Service Engineer
External key customers
Health Systems – Customer Service
Internal key customers
Type of Role
Individual Contributor (IC)
Philips India Limited is a subsidiary of Royal Philips of the Netherlands, a diversified technology company, focused on improving people’s lives through meaningful innovation in the areas of Lighting, Healthcare and Personal Health .
The company is a leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as male shaving and grooming and oral healthcare.
Philips Healthcare is the fastest growing healthcare company in India, focused on emerging as the leader in innovation and Technology in healthcare - leading in four out of five segments; Leader in Radiology, Cardiology, Critical Care and Respiratory care. Rated amongst the Top 50 Great Places to Work, Philips Healthcare in India operates in the medical equipment and diagnostic imaging segment including CT, MRI, X‐rays, cardiovascular system, nuclear medicine, PET‐CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.
PHC India provides:
An end-to-end ecosystem in India spanning from R&D, Manufacturing, Service and clinical applications.
Continued to drive leadership in Cardiology, Oncology and critical care.
Drive adoption of e-ICU models Explore opportunities in home healthcare (respiratory disease)
The Prime role of a Field Service Engineer is to achieve Customer delight by providing Timely and Quality service and in turn generate revenue for the organization.
The Responsibilities of a Field Service Engineer are categorized into the following functions:-
The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer
The FSE would also provide Demonstration Support for the system in the region
The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
The FSE would implement FCO
As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
FSE would coordinate the process of Spare parts Sales with the Customer
Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview
The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive. [Market Intelligence]
Service Administration :
The FSE would report all necessary information both technical and administration [ Call Completion, Call Reporting, PM, FCO, Installations ] as per the norms to the concerned FSE..
The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documentation.
The responsibility of collecting Customer Overdue Outstanding would lie with the FSE
The FSE will close calls in time with proper bookings of expenses and man hours through Polaris software.
Customer Satisfaction :
The FSE would try to excel in every interaction with the customer to achieve customer delight.
FSE would proactively participate & Implement Customer satisfaction Development programs.
The FSE would also Manage Key Accounts for the respective System in order to ensure Customer Satisfaction.
FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate solution.
Knowledge Management :
Diploma / BE/ B. Tech in Electronics or Biomedical
2 to 6 years’ experience in Service, Maintenance and installation of MRI Modality.
Should be open to travel
Results & Performance Driven
Collaboration & Teaming
Self-Awareness & Adaptability