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Job Information

Philips Field Service Engineer in Nanjing, China


In this role, you have the opportunity to

  • Mainly focus on CS business and Service delivery on US line, to recover broken-down systems and ensure customer satisfaction.

  • Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO.

  • To ensure long-term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.

You are responsible for

  • Ensure timely and high quality external customer services in all service categories including Corrective Maintenance, Preventive Maintenance, Installation and FCO etc.;

  • Own customer satisfaction & service quality KPIs for assigned account;

  • Cooperate and provide support to ultrasound commercial sales team in responsible area

  • Develop business in assigned account. Meet whole year service sales target including sales revenue, OIT, AR, CCP% etc.;

  • Plan and deliver assigned service to customers with high quality, update service working order and return parts and clean DMR in time as required by company or team;

  • Finish other tasks assigned by team & company.

You are a part of

A progressive and energetic team that contributes directly to the growth of the business.

To succeed in this role, you should have the following skills and experience

  • College, University Bachelor or above; advanced Electronics Certificate or equivalent in electrical engineering

  • 3 years work experience on customer service in Healthcare industry

  • Travel Frequency: 50%

  • Strong technical knowledge on Healthcare products

  • Strong communication skill and Open mind to share with others

  • Clear and logic thinking

  • Good sales and service sense

  • Good execution skill

  • Basic English skill in reading, writing and speaking

  • Willing to take responsibility

  • Self motivation and self management

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .