Philips Field Service Engineer - CV/CT Imaging Systems in Nashville, Massachusetts
Proactively conduct customer visits and communicate with customer at multiple levels to build satisfaction, credibility and trust.
Own customer experience by meeting onsite arrival time, communicating effectively and projecting a sense of urgency to achieve customer expectations.
Deliver an exceptional service experience to build customer loyalty (Net Promoter Score) and meet the goal of being #1 in every modality.
Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer. (i.e. Life Solutions, Valued Added Services and other corporate initiatives)
Identify and execute on customer service best practices within local Region and Zone.
Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth.
Project a professional appearance in customer interactions that exemplifies the Philips brand and image.
Apply the Customer Insight Model to support effective interactions.
Takes ownership of all customer issues and follows the current Escalation Process
Develop and adhere best practices that enable the team to provide solutions for the customer.
Support effective interactions among team members (i.e. actively listen and seek to understand other's viewpoint; work together to get things done)
Support team development by allowing team members to volunteer for additional assignments to gain experience.
Offer assistance to peers and other teams in service delivery.
Provide constructive feedback to team in support of improved team performance and development.
Take initiative to learn from others and seek out subject matter experts to mentor in areas where team needs development.
Be open to the perspectives of others.
In this role, you have the opportunity to
Support Philips Imaging Systems business in the Nashville, TN area. You will take on the opportunity to build customer relationships through your effective use of technical knowledge to install, service, and maintain customer sites.
Depending on your experience, you may be considered for a Field Service 1, 2, or 3.
You are responsible for
Assist in service repair, preventative maintenance, field change orders / installations.
Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel
Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations
Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables
You are a part of
Our Global Sales and Service organization where you will be challenge to deliver best in class service and uphold our reputation by offering top customer experience ratings. You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio.
To succeed in this role, you should have the following skills and experience
BSEE/BSEET preferred, or two year formal education combined with appropriate high tech related experience
5 plus years of experience servicing electronic equipment required; healthcare field service environment is preferred.
3 plus years of experience working with imaging systems, preferred Cardiovascular and CT; Nuclear Medicine is a plus
Demonstrated repair and troubleshooting skills with imaging equipment is a plus. Additional training provided.
Ability to communicate effectively, share knowledge and cooperate in a team environment to achieve assigned goals and objectives. Able to perform in a leadership role in some circumstances. Proactively complete assignments.
Ability to participate in on-call rotation available to respond onsite 24x7 as needed
Must possess a valid driver’s license
Travel up to 50% to the customer site, zone office or identified meeting locations.
Physical Demands and Work Environment:
May be required to be available 24 x 7 via phone or pager, required to rotate in an on-call status.
Must possess a valid driver’s license.
Travel up to 40% to the customer site, zone office or identified locations for meetings, training and business needs outside the Zone.
Average driving is 1 to 4 hours daily.
Carries or pulls up to 40 lbs. of test equipment.
Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).
Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
May work from ladders or scaffolding, on occasion.
Potential exposure to hazardous physical, chemical, and biological agents.
In return, we offer you
An opportunity to sharpen your skills with new challenges, in a dynamic and innovative organization. As a market-driven company, we’re used to listening to our customers and apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere where you can develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa for this opportunity.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.