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Philips Billing Specialist B2C in Nashville, Tennessee

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In this role you have the opportunity to:

Serve as a core Business to Consumer (B2C) Accounts Receivable (AR) Associate. This role works with both internal stakeholders such as Operations, Sales, Contracts, IT, Accounting and external stakeholders, to provide exceptional service to Customers, Programs and other Business Partners.

You are responsible for

  • Supporting reporting and data analysis tasks for the B2C team and management

  • Collaborating with stakeholders such as Operations, Sales, Contracts and Accounting departments to ensure B2C accounts are maintained accurately

  • Developing and maintaining strong business relationships with partners to optimize customers’, programs’ and other business partners’ experience

  • Performing all Month-End tasks for all assigned customers, including reconciling and auditing monthly revenue

  • Researching and resolving all customer billing inquiries (phone and email) timely, and issue/process credits and writes as applicable

  • Processing sales and service contract orders as needed

  • Capturing thorough documentation of processes, procedures, and reporting standards of all aspects of the billing functions in both manual and electronic platforms

  • Supporting co-ops program by helping students learn the different software and processes including PeopleSoft, Salesforce, Manman and Vantive

  • Maintaining records in an organized manner and files/archives documents to ensure appropriate access while maintaining confidentiality

  • Performing assigned tasks in compliance with internal controls and policies

  • Additional duties and responsibilities as required and/or assigned

To succeed in this role, you should have the following skills and experience

  • 1+ years of experience with financial reporting, data analysis and customer service

  • Associate’s degree in Finance or Accounting preferred

  • Experience with Billing and Month-End activities preferred

  • Knowledge and experience with Peoplesoft, Manman, SAP, Value+ and Quickbooks preferred

  • Must be proficient in Microsoft office suite including Excel, Access, PowerPoint and Word

  • Demonstrates exemplary customer service through demeanor, approach to relationships with employees and customers, and through leadership style

  • Ability to learn quickly, function in fast paced environment and work on multiple tasks simultaneously

  • Team oriented and the ability to gain the cooperation of others in pursuit of company goals

  • Strong work ethic with a proven track record of dependability and consistency

  • Able to think independently, have strong problem solving skills, and have a continuous improvement mentality

  • Planning, organization and effective time management skills

  • Ability to interact effectively through written and verbal communication with both external and internal customers

In this role we offer you

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Find out more info about Philips at www.philips.com/na/careers

Ready to start improving lives by putting your personal skills & passions to work?

Apply Today!

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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