In this role, you have the opportunity to
Serve as the first point of contact for employees and managers to provide self-service support and ensure accurate and effective transactions and prompt inquiry resolution. Work virtually, they confirm service level agreements are met and provide end-to-end customer support resulting in accurate and efficient transactions / inquiry resolution and high levels of customer satisfaction.
You are responsible for (but not limited to)
Confirming service level agreements are met and providing end-to-end customer support resulting in accurate and efficient transactions / inquiry resolution and high levels of customer satisfaction.
Handling high volume inquiries related to benefits, payroll, retirement and other HR related issues from first contact.
Registering, escalating and resolving queries in a professional and efficient manner through all available channels (primarily email and phone).
Supporting customers on Workday, and other relevant HR systems for completing transactions.
Providing transnational and administrative services related to in scope HR processes.
Performing customer-related data gathering.
Escalating cases to appropriate stakeholders and centers of expertise where guidance or clarification of policies and procedures is required.
You are a part of a team
Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree preferred.
Call center or customer service experience preferred.
Strong verbal and written writing skills.
Minimum of 2 years’ experience in customer service in a fast paced environment.
Ability to consistently deliver high quality customer service in a professional and efficient manner.
Knowledge of HR processes, systems and policies (Workday experience a plus).
Ability to answer queries on own initiative by effective use and interpretation of relevant data/available information.
Able to work in a changing environment to meet demanding deadlines and timescales.
Ability to work as part of a team or on own initiative.
Work hours are between 8AM – 6PM CDT.
In return, we offer you
A career with a world-class brand committed to improving people’s lives through innovation
Global multi-functional opportunities to advance your career
Certification and training towards best in class skill development and specialization
Strong leadership and mentorship from a group of seasoned professionals
The chance to be a part of a new group that is powering excellence at Philips
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.