Philips Informatics Billing Support Specialist in Nashville, Tennessee

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Informatics Billing Support Specialist

In this role, you have the opportunity to:

Work within a fast paced, technically exciting work environment. You will work as a member of our highly specialized Healthcare Informatics invoicing team. Your will work with our “cloud” based billing systems capturing data and performing analytics involving the fee per study (FPS) storage and archiving of patient radiology and cardiology studies. You will use your technical aptitude, and fulfill your interests in developing successful working relationships with both our internal and external customers, while you provide out accurate and timely invoicing documentation for a specifically assigned customer portfolio base.

You are responsible for (but not limited to)

  • Processing monthly invoices for assigned Customer Accounts; Fee per Study (FPS) and Capital customers with timeliness and accuracy according to the customer contract and contract renewals. This includes sorting and analyzing the data coming from Aria/CBS.

  • Process and send monthly invoices to customers, this includes all adjustments, credits memos, corrections, etc.

  • Research data discrepancies both from Aria/CBS and Heartbeat.

  • Partner with Order Desk to ensure Orders, Purchase Orders are processed correctly and invoiced timely via SAP

  • Work on customer dispute resolutions in Value Plus tool and research customer accounts receivables as part of the customer dispute resolution process. Work closely with assigned AR Collectors.

  • Communicate problem receivables and other issues to Billing Manager

  • Ensure that unapplied credits are identified on a timely basis and cleared against outstanding receivable balances at month-end.

  • Utilize your strong interpersonal skills – through communication with others and establish strong cross functional working relationships (Order Desk/Sales Specialists/CSM’s/AR Collector)

  • Logs critical issue ticket in OneEMS and SNOW and follow up with Customer Service until technical or other issues are fully resolved

  • Contact customers when needed to obtain necessary information to ensure accurate & timely invoicing occurs.

  • Identify billing and contracts discrepancies.

You are a part of a team:

Work alongside other team members who also share technical aptitude and enjoy a fast paced, friendly working environment. Share ideas for continual process improvement. Work in partnership with your team members to problem solve, process improve, drive effectiveness and reduce non value add process steps.

To succeed in this role, you should have the following skills and experience:

Professional Competencies:

• Demonstrate high level attention to detail

• Exhibit strong ability and eagerness to learn and apply new skills

• Strong Communicator – Keep key stakeholders adequately informed

• Strong cross functional relationship building skills required

Technical/Functional Requirements:

• Detail oriented

• Ability to meet deadlines with highly accurate outputs

• Proficient in Microsoft Excel and other Office products

• Proficient in SAP is highly preferred

Experience Requirements :

3 years of accounting/customer invoicing experience/or equivalent

Experienced in subscription billing preferred.


BA degree in Accounting/or experience equivalent

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.