In this role, you have the opportunity to utilize your strong analytical skills and attention to detail to support the install base team and ensure data integrity for Philips’ customers.
You are responsible for
Managing and maintaining the equipment record database for the entire Philips Health Install Base in North America.
Providing analysis, solutions, and responses to field service engineers and end users requests for equipment/employee record updates.
Proactive monitoring of internal tools and applications from which Install Base data update requests will arrive.
Collating data and initiating reporting processes to ensure accuracy and data integrity.
Managing and monitoring customer and equipment service data in SAP to ensure accuracy.
Creating and monitoring field-service-engineer profiles in order to ensure the accurate documentation of repairs and enable accurate dispatching of service orders.
Taking ownership of internal customer issues around the Install Base data and managing client relationships ensuring a high level of customer satisfaction.
Clarifying internal customer requests and problems through research or escalation.
Clearly understanding Equipment record maintenance rules and guidelines to ensure high data quality standards are achieved in the maintenance of such.
Supporting a high volume of administrative tasks focused on the creation, updates, and maintenance of equipment record data in the internal Philips databases.
Engender an atmosphere of excellent innovation, quality, and responsiveness.
You are a part of
The Philips Install Base team: A team that delivers excellent service and clearly communicates with internal customers. They collaborate with different departments and areas of the business across Philips and document and distribute information appropriately. They manage the entire database of equipment record information.
To succeed in this role, you should have the following skills and experience
An Associate’s degree in Business Administration or similar business discipline
1+ years applicable work experience
Experience with managing high volumes of data and maintaining data records.
Working knowledge of SAP or any ERP System is preferred
Experienced with problem solving, innovation, and data analytics
Strong attention to detail and accuracy
Proficient in Verbal & Written Communication and creation of documentation
Experience with Microsoft Office Excel, Word
Ability to manage multiple issues, concurrently, with minimal supervision
Possess strong organizational and time management skills
In return, we offer you
The opportunity to ensure data integrity for a global organization. Working with the Install Base team can provide the skills needed to thrive in a business analysis or other data-oriented role.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.