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Philips Medical Equipment Service Implementation/Operations Specialist in Nashville, Tennessee


In this role, you have the opportunity to

As a Medical Equipment Service Implementation/Operations Specialist you will project manage new account implementations to ensure our customers are delighted while they transition from their previous service providers. You will also strive to maintain positive relationships with customers by driving the compliance of contractual obligations, identifying areas of improvement and program quality audits. *Position is relocation eligible, so the employee is based out of the East Nashville, TN office.

You are responsible for

Implement and project manage new customer medical equipment service contracts

  • Inventory verification of all contracted assets

  • Creation of customer Computerized Maintenance Management System (CMMS) or service operations database

  • Coordinate and work with sales, local service and back-office operations teams

  • Lead meetings between Philips and the customer

  • Establish balanced Planned Maintenance schedule

  • Prepare contract reconciliation documents

Support the Multi-Vendor field service organization across the country

  • Assist with Computerized Maintenance Management System (CMMS) support cases for field technicians

  • Support the compliance of the Philips Biomed/Clinical Engineering program which includes Centers for Medicare & Medicaid Services (CMS), FDA and accreditation agencies

  • Drive new initiatives to improve the overall program across the country

  • Contribute to solving service delivery gaps at both a regional and national level

You are a part of

You will report directly to the Sr. Manager, Multi-Vendor Operations within the Multi-Vendor Services division of Philips Healthcare. This group specializes in providing a high level of service quality and responsiveness and provides healthcare facilities with single-source accountability, a single service agreement, and a single invoice.

The Multi-Vendor organization is a growing healthcare space as facilities look to consolidate service vendors and contracts. This translates to becoming a partner with the account and assisting in their growth and the future of their network.

Our main goal is to successfully implement new large service agreements, so they will see Philips as their partner in the future regarding service, equipment purchases and policy and regulations. We are searching for passionate leaders who can drive project success not only with the customer, but internally with other business units.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree

  • 3+ years of Biomed/Clinical Engineer field experience

  • 3+ years in project management experience

  • Strong analytical/problem solving skills

  • Proficiency with Microsoft Office, specifically Excel

  • Large dataset analysis, Vlookups and Pivot Tables

  • Understanding of database creation

  • Customer Service oriented with the ability to present to customer audiences

  • Detailed oriented, thorough and accurate in all facets while maintaining a high level of efficiency

  • Capability to work on multiple projects at once

  • Manage multiple tasks simultaneously in a demanding environment

  • Influence internal and external resources to a stated objective without formal authority

  • Professional interface with customers effectively and instill confidence in the situation

  • Deliver required results with high levels of customer satisfaction, both internal and external

  • Influence internal and external resources to a stated objective without formal authority

  • Travel up to 70% to customer sites, training and other business needs

  • Must possess a valid driver’s license and a good driving record

  • This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

In return, we offer you

The opportunity to work with a growing team as part of Philips multi-vendor service organization. Become part of a software start-up inside a Fortune 500 company and support hospital operations all over the country.

*Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Nashville, TN

*US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

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Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.