The Proposal Specialist, reporting into the Customer Order Fulfillment Center, possesses extensive knowledge and understanding of the Customer Services business and portfolio offerings; managing/consulting RFP and proposal development throughout the lifecycle of the agreement, including large-scale accounts.
Develop, design and coordinate all phases of service quotes and RFP responses, including but not limited to:
Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied
Analyzing and limiting business risks
Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies
Preparing key analytic data to compare, contrast, develop and design solutions, contributing towards the overall sales strategy to best meet customers’ needs throughout the life of their agreement
Creatively consulting with Sales on alternative options and providing guidance of requirements.
Analyzing and scrubbing customer inventory lists in preparation for pricing and serviceability reviews/approvals
Confirming a valid path to cash
Serve as the point of contact for other team members and internal/external customers
Possess extensive knowledge in departmental systems and tools
Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies
Communicate contract policies and practices to the internal business partners
Interface with senior management regarding solutions to complex issues
Participate in Daily Management meetings
Create and maintain departmental procedures
In-depth knowledge of cross functional processes and quality impact throughout the value chain
Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships
Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers
Proactively support teammates with workload volume as bandwidth allows.
Evaluate risk, accuracy, and completeness of the solution to ensure proper contract entitlement.
Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives
Explore growth opportunities with Sales and other internal business partners to assist in delivering superior customer value through the service contract process
Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business
Participate in or lead project development and execution for continuous improvement
Display role model behavior; Train and coach others as opportunities arise
Support other business functions to achieve shared business objectives
Escalate items as needed to team lead, management, and/or internal stakeholders, partnering to drive solutions
The ideal candidate is a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.
Bachelor's degree in business or related field preferred, or equivalent experience
4-6 years' experience in sales support within a customer service and or proposal development environment
Passion for customer experience, operational excellence and continuous development
Eager to take on new tasks/responsibilities; develops and shares best practices
Excellent and concise oral and written communication skills, including active listening
Strong interpersonal skills, with positive attitude
Ability to work in a fast-paced environment, advocating change
Strong organizational skills and aptitude for detail
Proven ability to use good judgment and make confident decisions under defined policies and procedures
Extensive knowledge of Philips Healthcare products and industry standards
Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity
Practitioner of continuous improvement methodologies
Overtime as required to meet business demands
Intermediate to advanced skills in MS Office (Excel and Word)
Intermediate to advanced ability to create pivot tables and perform VLookups
Intermediate math skills and business acumen
In-depth knowledge of SAP and Salesforce.com
Proficient typing and 10-key data entry by touch
In return, we offer you
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.