In this role, you have the opportunity to
Possess extensive knowledge and understanding of the Customer Services business and portfolio offerings; manage/consult proposal development; review proposals for compliance prior to order acceptance, create and operationalize order in the ERP system and manage service contracts throughout the lifecycle of the agreement.
This role reports into the Customer Fulfillment Center, located in our Nashville, TN location. Join us as we expand our operation in Nashville and be a part of the Contract Operations team.
You are responsible for (but not limited to)
Develop, design and create service proposals and bid solutions
Coordinate and administer all phases of service contract management, including but not limited to:
Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied
Analyzing and limit business risks
Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies
Creating customized, timely and accurate invoicing per terms of service contract
Confirming a valid path to cash
Ensuring revenue recognition is in line with finance requirements
Managing warranty creation process and all warranty related requests
Act as point of contact for other team members and internal and external customers
Possess extensive knowledge in departmental systems and tools
Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies
Creatively consult with Sales on alternative options and provide guidance of requirements
Communicate contract policies and practices to the internal business partners
Create and maintain departmental procedures
Attention to detail ensuring that contract review, approval and execution are in accordance with corporate policies
In-depth knowledge of cross functional processes and quality impact throughout the value chain
Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships
Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers
Proactively support teammates with workload volume as bandwidth allows
Evaluate risk, accuracy, and completeness of the solution to ensure proper contract entitlement
Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives
Explore growth opportunities with Sales to assist in delivering superior customer value through the service contract process
Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business
Participate in or lead project development and execution for continuous improvement
Display role model behavior; Train and coach others as opportunities arise
Assist with fiscal close reports and procedures
Research and resolve customer billing disputes, escalating as needed
Support other business functions to achieve shared business objectives
Escalate items as needed to management, partnering to drive solutions
Other duties and requirements as assigned
You are a part of a team
The ideal candidate is a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.
To succeed in this role, you should have the following skills and experience
Bachelor's degree in business or related field preferred, or equivalent experience
4+ years of experience in sales support within a customer service and or proposal development environment
Passion for customer experience, operational excellence and continuous development
Eager to take on new tasks/responsibilities; develops and shares best practices
Excellent and concise oral and written communication skills, including active listening
Strong interpersonal skills, with positive attitude
Ability to work in a fast-paced environment, advocating change
Strong organizational skills and aptitude for detail
Proven ability to use good judgment and make confident decisions under defined policies and procedures
Extensive knowledge of Philips Healthcare products and industry standards
Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity
Practitioner of continuous improvement methodologies
Overtime as required to meet business demands
Intermediate to advanced skills in MS Office (Word and Excel)
Intermediate math skills and business acumen
Experience with SAP and or Salesforce.com
Proficient typing and 10-key data entry by touch
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance