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Job Information

Philips Senior Collections Specialist - Health Systems in Nashville, Tennessee


In this role , you have the opportunity to take an active role in our team of Senior Collections Specialists who will be responsible for cash collections with a defined group of major /key customer accounts, at Philips’ Healthcare North America by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

You are responsible for (but not limited to)

  • Managing an active customer base of key accounts averaging $12 -$20 million dollars dependent on portfolio mix.

  • Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.

  • Meeting or exceeding targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.

  • Reporting any disputed/short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment.

  • Escalating major collection issues with Management that may require special attention/ support.

  • Assisting the cash applications department with resolving payment application discrepancies and ensure adjustments are completed in a timely fashion.

  • Supporting and developing accounts receivable lean process improvements.

  • Preparing proposals for agency placement and write off to bad debt.

You are a part of a team in a working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents.

To succeed in this role, you should have the following skills and experience

  • A professional candidate with a strong collections background in business-to-business collections with a customer service/retention mindset.

  • Basic knowledge of accounting principles preferred.

  • SAP or Oracle accounting application experience preferred.

  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables)

  • Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.

  • Experience within the healthcare or medical manufacturing industry is beneficial.

  • Experience in working with collection software a plus, not required.

In return, we offer you

  • A career with a world-class brand committed to improving people’s lives through innovation

  • Global multi-functional opportunities to advance your career

  • Certification and training towards best in class skill development and specialization

  • Strong leadership and mentorship from a group of seasoned professionals

  • The chance to be a part of a new group that is powering excellence at Philips

  • We are offering an opportunity to be part of a team of professional collectors to work in a growth and development culture.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance