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Job Information

Philips Senior Collections Specialist in Nashville, Tennessee


In this role , you have the opportunity to

Operate as a Senior Collections Specialist with Philips at our Global Business Services hub in Nashville, Tennessee. This role will be responsible for handling cash collections with a defined group of major/key customer accounts at Philips’ North America by obtaining payments on accounts, while maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

You are responsible for (but not limited to)

  • Managing an active customer base of key accounts averaging $12 -$20 million dollars dependent on portfolio mix.

  • Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.

  • Meets or exceeds targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets.

  • Accountable for reporting any disputed/short paid invoices, identifying root cause, and collaborating with the internal department to expedite resolution/payment.

  • Escalate major collection issues with Management that may require special attention/ support.

  • Assist the cash applications department with resolving payment application discrepancies and ensure adjustments are completed in a timely fashion.

  • Support and develop accounts receivable lean process improvements.

  • Prepare proposals for agency placement and write off to bad debt

  • Other duties and responsibilities as assigned

You are a part of

Philips’ Credit and Collections organization, which is part of the Global Business Services (GBS) North American hub in Nashville, Tennessee. Philips GBS Nashville hub has continued to grow in the Greater Nashville area since the original announcement of adding 800 jobs at our downtown facility in 2017. Philips is a global leader in health technology and we are building a team in Nashville with passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2030.

To succeed in this role, you should have the following skills and experience

  • 3+ years of credit and collections experience, or relevant collections experience

  • High degree of professionalism with a strong collections background in business-to-business collections with a customer service/retention mindset

  • SAP or Oracle accounting application experience preferred

  • Basic knowledge of accounting principles preferred

  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables) is highly preferred

  • Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred

  • Experience within the healthcare or medical manufacturing industry is beneficial

  • Experience in working with collection software a plus, not required

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.