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Job Information

Philips Service Order Solutions Supervisor in Nashville, Tennessee


In this role, you have the opportunity to utilize your advanced level of experience/expertise to lead a team. You will support leadership with ideas, solutions, and support to help in running the department in an efficient and productive manner, while ensuring the input of the work of the department is supported through effective processes to provide a high quality standard output to support our internal and external customers.

You are responsible for (but not limited to)

  • Coaching and developing employees; reviewing and approving timecards.

  • Communicating with internal & external customer regarding complex escalations.

  • Performing audits of employee work for verification and processing in accordance with established policies and procedures.

  • Handling escalated internal and external customer situations.

  • Interfacing with multiple internal departments to maintain the integrity of functional data.

  • Preparing and distributing department reports.

  • Providing escalation path for others when answering, completing and responding to customer requests via the group email boxes.

  • Providing escalation path for others when answering inbound calls through the ACD lines.

  • Processing and resolving interface issues via the Error Handling Tool in accordance with established policies and procedures.

  • Consistently completing and signing all training documents prior to set due dates.

  • Ensuring customer orders meet regulatory procedures and guidelines.

  • Actively contributing and driving team meetings and discussions.

  • Demonstrating consistent flexibility, adaptability, good judgment and a positive attitude.

  • Enhancing Philips profitability and growth through achieving the department's goals and objectives.

  • Facilitating team trainings and meetings.

  • Participating in interviewing and hiring activities; delegating and/or perform new hire training

  • Developing, implementing and training process improvements and procedures while using critical thinking.

  • Reviewing and auditing team productivity for accuracy and provides coaching opportunities.

  • Serving as a Role Model within the team.

  • Assisting with fiscal end-of-period close, ensuring accuracy of revenue recognition.

  • Providing the data required to complete Sarbanes-Oxley (SOX) controls and internal controls.

  • Executing and monitoring the team statistics through reporting.

  • Supporting the IT projects that impact Philips operating systems; through involvement in the resolution of issues, testing and gap analysis.

  • Leading the day-to-day activity and operations of the team.

  • Performing other related duties, projects and tasks as assigned.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree or equivalent combinations of relevant work experience

  • 2+ years of leadership in a supervisory or management position

  • 5+ years of experience in an inventory related field

  • Strong ability to coach and develop individuals

  • Excellent communication skills with a track record of creative problem-solving and relationship building

  • Ability to work through and resolve escalated issues

  • Experience working in/with large, complex organizations

  • Working knowledge of CRM, compensation, reporting, analytics and IT tools

  • Experience within a matrixed organization, paired with a continuous improvement mindset

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training. You’ll also have an opportunity to grow your career with a world-class brand committed to improving people’s lives through innovation.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance