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Philips Sr Manager, Invoicing & Disputes in Nashville, Tennessee


In this role, you have the opportunity to

Provide strategic and tactical leadership, counsel, and direction to the Customer Fulfillment Center, (Commercial and Service) Management teams to ensure customer invoices and disputes are processed efficiently, are accurate and transacted within established finance controls and guidelines in order to meet customer’s expectations.

Execute the vision and strategic direction set by executive management. You will communicate company-wide messages and policies to staff to inspire action; as well as, provide direction, vision, and leadership that impacts corporate-wide results.

Lead and develop personnel to ensure continual learning and a positive and productive business environment; in addition to, driving operational performance metrics focused on continuous improvement to ensure goals are met. You will also, ensure quote to order process productivity is measured. Drive performance improvement of the team and related processes.

Integrate acquisitions with appropriate controls and customer-facing mindset; and support and drive for the attainment of acquisition financial targets. Act as leader and liaison to the sales team, operations team, and customers to effectively process invoices and disputes. Requires business judgment and results-oriented mindset to drive for revenue while maintaining appropriate control points. Ensure timely resolution of invoice disputes.

Understand, review and close all SOX and ICS related requirements for Quote to Cash; ensure compliance with Q2C overall control framework; as well as, understand processes both within Customer Fulfillment Centers and as they relate to other functions (finance, logistics, field). Prioritize and implement continuous improvements using LEAN and other methodologies.

Lead the team in the development of their organization individual performance, development, and relationship building.

You are responsible for (but not limited to)

  • Provide direct supervision and facilitation of daily operations that meets employees, customer and business needs.

  • Develop management team and provide guidance for Leadership development.

  • Maintains effective communications with customers, other departments, and other Philip's entities.

  • Place heavy emphasis on improving the quality of performance and productivity for all areas of responsibility using the appropriate tools and techniques.

  • Responsible for projects and activity around prevention of disputes upstream.

  • Establish and support a positive business work environment with an eye to improve Net Promoter Score.

  • Directly oversee and support the end user acceptance and finance company funding of the non PMC 3rd party lease transactions.

  • Prepare monthly reporting to identify the outstanding 3rd party lease transactions that remain in deferred revenue.

  • Creates a powerful strategy for process improvement that will deliver short-term results as well as build sustainable differentiation and performance

  • Executes change management initiatives from NA and E2E strategies

  • Challenge the status quo, creating a vision for meaningful long-term success

  • Deliver on results: moves the organization to outperform customer, market, and internal expectation

  • Accountable for operational improvements: tool selection, creation and training, process improvements, specialty projects and delivery

  • Defines and recommends objectives, strategy and alignment in each area of invoicing and disputes

  • Collaborate and connect commercial strategy to supply chain initiatives.

  • Aligns with the SVP Sales, CFO sales leaders, and Business Transformation Leaders to drive standardized processes from a reporting, analytics, and behavioral perspective.

  • Applies intimate and in-depth knowledge of invoicing and disputes processes, IT systems, sales and business market trends, and sales organization to implement innovative strategies, which are aligned with Philips Management Agenda to ensure that Sales, Sector and Philips deliver on commitments.

  • Drive operational excellence: constantly strives to build standardized and sustainable O2C value chain that raises the level of our performance beyond competitors

  • Focus on customers: Builds trusted customer relationships (internally and externally). Ability to communicate and build buy-in across all levels of the organization; is comfortable with crucial conversations

  • Inspire by example: Consciously shapes the way our behaviors, competencies and General Business Principles build Philips culture through own communication, actions, and decisions. Creates a work environment in which people with different backgrounds and perspectives feel truly valued, and are able to contribute at their highest level

  • Other duties and responsibilities as assigned

You are a part of a team

Focused on delivering quality customer service through our center of excellence. In 2017, Governor Bill Haslam announced that Philips would be bringing 800 new jobs to Tennessee at . Since the announcement, Philips Global Business Services North America has continued to expand and develop in the Greater Nashville area. Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services (GBS) group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2030.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s Degree or Master’s degree or equivalent combination of relevant years of experience

  • 8+ years of invoicing and disputes experience in a commercial/customer facing role

  • Experience in managing leads and supervisors in a large organization

  • Experience working in a complex process environment that is not fully mature; with a proven track record in identifying, prioritizing and implementing improvements

  • Excellent communication skills both into own large organization and to senior leadership

  • Ability to motivate and lead a large organization

  • Extensive experience in supply chain, order management, sales enablement and end to end solutions

  • Bachelor's degree, required - preferably in a related field such as Business/Operations/Logistics or Supply chain

  • LEAN Certification preferred – not required.​

  • Passion for customer experience, operational excellence, and continuous development

  • Expert knowledge of Healthcare industry standards

  • Working knowledge of CRM environments, SAP and preferred

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits, and up-to-date training.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.