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Job Information

Philips Technical Support Specialist (CT/MR) in Nashville, Tennessee

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In this role, you have the opportunity to

Drive the effectiveness of Philips’ Multi-Vendor line of business by providing technical assistance and modality expertise to Service Engineers in the field.

You are responsible for (but not limited to)

  • Provides leadership, training, mentoring, and technical assistance to the customers of AllParts Medical as the modality expert; must be available as a consultant over the phone to any field based associate that has purchased from AllParts and requires assistance.

  • Communicate technical information in an easy to comprehend format for the intended audience.

  • Provide customer consultations and recommendations regarding equipment capabilities, limitations and use.

  • Act as technical advisor to customers, Sales, and Service Management.

  • Understands customer temperature to escalate and communicates appropriately.

  • Analyze complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans.

  • Demonstrates appropriate and professional communications, both written and verbal, to internal and external personnel.

  • Utilizes appropriate technology to support effective communication (Laptop apps, Outlook and Lync, cellphone, and texting.)

  • Promotes positive teamwork with internal customers, FSEs, as well as between peers, Leadership and all Philips colleagues.

  • Actively promote AllParts Medical and Multi-Vendor services to all stakeholders, both internal and external.

  • Models the Philips cultural behaviors; Our behaviors describe essential traits like winning, taking ownership, teamwork and acting with integrity. Yet we can sharpen our focus on customers, delivering with quality, acting fast and being eager to improve. And inspiration drives all of us to make the extra effort to succeed

You are a part of a team

That services the needs of Philips 3rd-party, Multi-Vendor customers.

To succeed in this role, you should have the following skills and experience

  • 2 year/ Associates Degree or equivalent is required ; 4 year technical degree preferred

  • Desired training in one of the following: biomedical, networking, electrical engineering

  • 5 or more years of hands-on GE CT experience including installation, upgrading, and component-level repair (GE or Siemens)

  • 3 or more year of hands-on experience with GE MR systems

  • Effective communication skills

  • Ability to troubleshoot and think logically about solutions

  • Interpersonal skills with teams and customers

  • Prioritization and time management

  • Technical solutions authoring

  • Ability to solve mechanical and electrical problems using appropriate tools

  • Ability to utilize MS office and other CRM products and applications

  • Ability to type 30 words per minute

  • Ability to demonstrate versatility with a variety of Philips products and customers

  • Travel will be determined according to business requirements

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Nashville, TN

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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