In this role, you have the opportunity to
Apply technical skills to tool repair, while engaging with internal customers and supporting fulfillment operations for Service support. By developing, internal Philips programs the NA Shared Tools team support NA Customer Services through assets support. We pride ourselves in the engagement and industry leading service provided to our customers. As a part of our team, we look for individuals with excellent technical and communication skills. At Philips, we are solution oriented and strive to raise our level of service continuously.
You are responsible for
Order engagement: Customer interaction, order placing via internet or phone
Order fulfillment: Shipping tools via multiple transportation methods
Reverse fulfillment: Receiving of tools, inventory and management of process flow
Diagnosing technical issues and malfunctions to component level with specific SKUs
Tool program inspection, evaluation, testing and repair
Repairing applicable SKUs in timely manner
Troubleshooting issues, finding sound cost-effective solutions
Document creation for product within scope
Coordination with external vendors
Shipping and receiving duties
You are a part of
Philips Customer Service organization, specifically North America Shared Tool operations. You will grow with the program and create daily impact on the organization and challenged to expand our reach as industry leaders
To succeed in this role, you should have the following skills and experience
Preferred, 2yr degree with Electronics Certification
High-School Diploma with 4 years’ experience
Ability to pass basic electronics exam
Understanding of electrical theory
Ability to diagnose and resolve simple electronic issues with minimal or no assistance
Customer interaction experience
Ability to participate in on-call rotation when needed
Shipping and Receiving experience
In return, we offer you:
The opportunity to drive commitment towards continuous improvement and vocalize suggestions and concerns, while assisting with idea generation for solutions. As well, help improve the line yield, determine what can be done to identify problems and aide in improving overall process to reduce errors and failures in the future.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Life at Philips is an opportunity for personal and professional growth. And a journey into the unexpected; our people often experience moments when their lives and careers come together in meaningful ways.
In addition to being purpose-driven, at Philips, we deeply believe in equality and that our people should be a reflection of the society and countries in which we operate. So we value our people in all aspects of diversity, whether generational, gender, experience, ethnicity, race, sexual orientation, ability, nationality, or other aspects. We believe that a flexible and inclusive culture invites a full spectrum of ideas, opinions, and experiences into the decision-making, and strive to create it wherever possible.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page , or you can discover helpful advice from our employee blog . You can also learn about our recruitment process or find answers to some of the frequently asked questions .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.