In this role, you have the opportunity to
We challenge you to join Philips Health Systems (PHS) as a Field Service Engineer MRI where you will WOW our customers in (the central part of) the Netherlands by using your strong technical and good communication skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach, which will change the way, we do business and make a difference for our customers.
You are responsible for
Responsible for servicing, modifying and installing professional Philips Health Systems equipment and maximizing customer satisfaction within the scheduled time and compliant with the Philips quality standards.
Install Philips Health Systems MRI equipment according standards with respect to quality and installation time as set by PHS;
Own the customer experience through the life cycle of customer systems from installation through end-of-support.
Perform corrective maintenance, supported when necessary by/or participate in the Remote Support Center.
Responsible for executing service events (maintenance & Installation) in compliance with applicable version Business service manuals and relevant PHSs quality standard policies
Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Be aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district.
Be a professional representative for PHS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
Periodical consignment duty to provide 24/7 service to our customer
Schedule possible with Saturday during working hours and 4 days evening shift till 22h00
You are a part of
Philips Health Systems Benelux is a sales and service organization with roughly 350 employees. 250 Of those 400 are active in the Customer Services domain. The Customer Services departments are responsible for servicing the Philips imaging and IT equipment installed at customers in the Benelux (mainly hospitals). Training customers to optimally utilize the equipment is also part of the responsibilities of the HC Benelux organization.
The Benelux organization is divided in four geographical districts which are each responsible for all sales and services activities of the total Philips Health Systems portfolio in their respective Districts.
To succeed in this role, you should have the following skills and experience
Bachelor or MBO in Electrical Engineering/Biomed disciplines is a preference
Proven experience in maintenance and troubleshooting of technical complex systems
Have a strong affinity with IT/networking/software and also willing to do physical work in other areas
Deliver required results with high levels of customer satisfaction, both internal and external.
Must hold a valid driver’s license
Mainly working in the center of the Netherlands, but willing to travel in whole Benelux.
Fluent in English, verbal and written in addition to Dutch. Dutch speaking and writing on native or near native level required.
In return, we offer you
We welcome you to a challenging, innovative environment with great opportunities for you to explore.
Our benefits are very competitive and designed around your preferences:
A market conform salary
25 Days of leave and the possibility to purchase up to 20 extra days off annually
A variable bonus based on both Philips results and personal performance
Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
Solid company pension scheme and attractive collective health insurance package
Opportunity to buy Philips shares and products with discount
Healthy work-life balance
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .