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Philips Sr. Quality Engineer, Post Market Surveillance in New Kensington, Pennsylvania


In this role, you have the opportunity to

In this role, you will support post market activities and other quality tasks for the Sleep & Respiratory Care business unit with primary responsibilities in ensuring compliance in a fast-paced, changing global regulatory environment. The role includes development of strategies to act proactively where appropriate and reactively where necessary based on product performance in the field. The Senior Engineer interfaces with all elements of the quality management system, Sleep & Respiratory Care business, global Philips businesses and markets, regulators, and notified bodies.

You are responsible for

  • Team with a variety of roles such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers, and Manufacturing personnel to facilitate post market surveillance processes globally

  • Provide primary quality engineering support for global post market surveillance processes including complaint handling, vigilance reporting, field action, and post market surveillance planning activities

  • Drive technical product investigations in support of field complaints, regulatory agency inquiries, CAPA, service actions, or other objectives and translate results for use in the quality management system.

  • Consistently apply established device Risk Management File (RMF) decisions to investigations for both individual device failures and systemic failure modes. Identify and escalate issues not represented in established RMF.

  • Ensure continued alignment of RMF with strategy for global vigilance reporting

  • Coordinate development of strategy and implementation of field actions including risk assessment and plans for global vigilance reporting

  • Drive execution of field actions on a global scale with responsibility to identify, assess, and overcome barriers to correction, keep current records, provide periodic status updates, and close field actions

  • Team with Design Quality Engineering to ensure post market surveillance process capability is established for new product introductions

  • Evaluate and apply regulatory guidance and changes to post market surveillance processes to ensure continued regulatory compliance

  • Create responses to regulatory and customer inquiries

  • Develop, implement, execute, and maintain post market surveillance plans for all products in partnership with Design Quality Engineering and Clinical Affairs

  • Provide support to Corrective and Preventive Action (CAPA) device investigations and corrections.

  • Support the internal audit program and participate in preparation and execution of internal and external audits of the local quality management system

  • Enable a culture of continuous improvement by identifying individual opportunities for improvement and delivering results using LEAN concepts

  • Lead continuous improvement projects driving cost savings and efficiency gains

  • Develop and share best practices locally and with other Philips business partners

You are a part of

The post-market surveillance team is responsible for monitoring, investigating, tracking and reporting on the performance of all Sleep & Respiratory Care products in the field. This activity is undertaken primarily through the management of the Complaint Handling System. The team is responsible for global vigilance reporting of individual events, field actions, communications with regulatory authorities and notified bodies, and creating the data required to make key decisions at the executive level to drive business critical decisions.

To succeed in this role, you should have the following skills and experience

  • Bachelor of Science in an engineering or applied science discipline

  • Minimum of 5 years' experience in the medical device or other regulated industry

  • Demonstrated understanding of quality management system elements and interactions

  • Experience with process improvement, six-sigma, lean manufacturing, or equivalent

  • Experience with statistical analysis concepts and techniques

  • Demonstrated success in project management, teaming and influencing others to achieve results

  • Familiarity in quality complaint handling, vigilance reporting, field action, risk management, and detailed product investigation

  • Applied knowledge and understanding of global medical device regulations

  • Experience working with electromechanical devices; medical devices supporting respiratory and pulmonary clinical applications

  • Experience teaming and interacting on a global scale

  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.