Client Director – Managed Services (Phoenix, AZ)
In this role, you have the opportunity to:
The Client Director role is responsible for the success (as defined by financial, experiential, and satisfaction metrics) of the Long term Strategic Partnership program at a designated client site.
The Client Director is the central point of resolution and leadership for all activities at the client hospital(s), including service, equipment, consulting and education. The individual will work closely with senior hospital executives and Philips leadership in monitoring successful operations of the Managed Equipment Services program. The role ensures alignment between Philips and the client hospital. This person will sit on executive leadership committees (Executive Committee) and other groups (e.g., Radiology Oversight Committee) as necessary to ensure deep understanding of ongoing client needs. This role interfaces back to our Business Development and Solutions teams to integrate our delivery and operational activities back into our customer proposals and solution development work.
You are responsible for the following:
Manage communications and escalations with client executive team across all activities, including service, equipment, education, consulting and financing.
Account for all financial targets, including orders, revenue and margin established for the account
Establish annual objectives for account, working with account team members as necessary to determine expected impact of equipment, education, consulting and service activities
Attend client executive team meetings to ensure alignment with client goals and ongoing awareness of priorities and issues
Chair Joint Oversight Committee for Philips, leading reviews of progress, addressing bottleneck issues, working with client executive team to resolve disputes
Identify, escalate, manage and mitigate all client program risks and issues
Coordinate and execute marketing communications and presentations as necessary to support mutual objectives
Assist with the planning and execution of various community relation activities.
Assist with client communications about managed service relationships
Facilitate change management for account team to ensure role clarity and clear ways of working
Lead regularly scheduled Philips account team communications
Responsible for managing customer site visits, referral requests, as well as monitoring all active Philips projects with the client
To succeed in this role, you should have the following skills and experience
Strong working knowledge of Philips sales, service, consulting and education businesses, as well as commercial operations and service teams, preferred
10+ years of experience in customer facing environments
Business or clinical degree required, advanced degree preferred
Knowledge of medical device technology and related clinical use models
Ability to lead and manage diverse, cross-functional teams and individuals that include both Philips and client employees
Ability to guide performance improvement initiatives including process redesign activities
Knowledge of financial and accounting mechanisms, preferably with direct experience in systems currently used by Philips
Demonstrated ability to effectively communicate on operational and financial performance with internal and customer teams
Proven experience and ability working in matrix organizations
Excellent oral and verbal communications and presentation skills
Ability to manage complex projects across multiple customer working groups
Demonstrated operational analytics and financial analysis capabilities
In return, we offer you
This position offers you the opportunity to play a vital role in increasing market penetration in the territory and to the overall growth of our business. For Marketing and Sales Professionals, the rewards for working at Philips are huge. You operate at the heart of a worldwide company that continues to transform itself, to become ever more market-driven and consumer-focused.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech/philips-recruitment-process.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.