In this role, you have the opportunity take an active role in being the first point of contact for Philips external and internal customers via both phone and non-phone communications for the Customer Service Order Placement Team.
You are responsible for
Responding to a high volume of inbound customer inquiries, complaints and order requests via telephone calls, email, and fax correspondence; facilitate problem resolution; providing information on our products and services; and demonstrating our commitment to customer service by following up on calls and ensuring superior results.
Responding to customer requests and questions regarding service, products and account information. Analyzing and rectifying customer concerns using established procedures.
Coordinating with manufacturing, distribution and remote services to ensure order fulfillment.
Identifying, researching, and solving non-standard problems through a solid understanding of our business products, processes and procedures.
Displaying a commitment to quality by following required procedures and practices; taking all appropriate measures to ensure quality; searching for opportunities for continuous improvement.
Demonstrating the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction.
Providing back up support to other members of Customer Service.
Examining trends and initiating improvements in order and inquiry satisfaction.
Working as a team member to satisfy all customer needs, improve call center performance and achieve department goals.
Working as a team player with the demonstrated ability to work with others; must also work independently with minimal supervision.
To succeed in this role, you should have the following skills and experience:
Associates degree in a business discipline or equivalent work experience. Bachelor’s degree preferred.
At least two 2 + years of experience in a Customer Service environment or related experience, required. Telephone skills and customer problem resolution experience, required.
Proven ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired.
SAP experience strongly desired. Ability to communicate in a foreign language in a written and verbal capacity is a plus.
Proven ability to perform all accountabilities of Customer Service Representative, including the capital expenditure quotation process and sales team support functions.
Committed to building relationships with customers to identify and meet/exceed their current needs; and anticipating their future needs.
Personal accountability for one’s own actions in all situations; holds self to high standard.
Proven ability to communicate effectively in a highly competitive environment by conveying information in a business like format, sharing information in an articulate manner and clarifying information to ensure understanding; must be able to multi task and possess good communication skills operating in a sometimes fast paced environment.
In this role, you would be part of a team of professional individuals that work in a growth and development culture.
In return, we offer you a career with a world-class brand committed to improving people’s lives through innovation. Philips Respironics is the leading provider of innovative solutions for the global sleep and respiratory markets. The Company’s success spans more than three decades and can be traced to a history deeply rooted in ingenuity and a passion to deliver solutions to those in need. This tradition of innovation, combined with an ability to anticipate market needs, is fundamental to the Company. It has made Respironics a name acknowledged worldwide as a pace-setter in the sleep and respiratory markets.
We are currently accepting applications for a highly qualified Customer Service Representative that lives in a commutable distance to Pittsburgh, PA.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.