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Job Information

Philips Lead Business Process Expert (Order Management) in Pittsburgh, Pennsylvania


In this role, you have the opportunity to

Be responsible from initial Design-Build-Deploy focus, to driving sustainable impact within the Philips Business Processes.

You are responsible for

Your responsibilities in Integrated Business Process Framework for Order2Fullfilment (Deliver)/ Order Management, with your team of Business Process Experts (BPE’s) you will support or lead;

Design : new and improved order management capabilities based on standard processes & systems

Build/Test: capabilities including (IT) tools, training, data & analytics

Deploy: capabilities to B | M | F securing process standardization and adoption in full Compliance.

  • Understand all elements of order management ranging from e-commerce up to large scale capital investment project orders.

  • Bring in operational expertise and knowledge on state-of-the-art order management processes, transaction and execution and translate into process improvement.

  • Stringent Deployment, adoption & adherence of standard processes & Systems (PIL)

  • Secure Process (PEPF) implementation in MS / Quality Management System

  • Change Management & standard Training Delivery assuring people readiness & compliance to regulatory requirements

  • Monitor and manage process performance and adherence to standard ways of working

  • Monitor Process quality at benchmark level (APQC/Hackett)

  • Steer process performance (leading KPIs) to deliver ambition (lagging KPIs) via rigorous daily management

  • Drive employee adherence to standard ways of working (e.g process mining, kamishibai tool)

  • Continuous Improvement & Knowledge Management via established communities of practice

  • Process Continuous Improvement embedded in local daily management & problem solving practices

  • Delta functionality deployments structurally managed (IT system upgrade/releases)

  • Established Communities of Practice securing:

  • Cross Functional communication (SME/BPE)

  • Process Change Request engagements

  • Knowledge Management/Best Practice Sharing

You are a part of

The global Business Process Owner (BPO) community. You will be working side by side with the business, markets and enabling functions to drive performance by standardizing processes.

To succeed in this role, you should have the following skills and experience

  • Master Degree in Economics, Supply Chain Management and/or Industrial Engineering & Management Sciences.

  • 7+ years working experience in Supply Chain Management/Order Management in a company with a global footprint.

  • Knowledge and Experience in the field of Logistics, Order Management and use of SAP ERP.

  • Strategic skills/conceptual thinking. Able to see and develop the bigger picture.

  • Good influencing, communications skills, a bridge builder.

  • Change Management skills, analytical, and process oriented.

  • Experienced team leader.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

At Philips, we are encouraged by our mission to improve the lives of 3 billion people per year by 2030, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran