null In this role, you have the opportunity to Be one of our Outcomes Program Specialists in a customer-facing role, responsible for the day-to-day activities of the company’s Outcomes Program and providing superior patient service post-shipment. Your key responsibilities and activities will focus on ensuring timely and accurate outcomes data collection via phone survey, establishing and maintaining customer-oriented, professional relationships with our patients.
You are responsible for
Building rapport with patients telephonically and act as the primary point of contact for the patient post-shipment.
Initiating patient phone calls to complete the outcomes survey from identified patient populations and maintain strong communication with patients throughout the survey period; escalate any medical concerns to our Clinical Educators and/or healthcare team.
Actively providing ongoing support and answering patient questions about device usage, maintenance, and accessories.
Collecting, documenting and providing physician requested compliance call data on a quarterly basis for identified populations.
Initiating all additional post-shipment patient follow up calls including, but not limited to, evaluations, trials, returns, and exchanges.
Educating patients on our RespirTech product offerings through explaining the benefits of device usage and promote device retention when necessary.
Taking orders from patients for device accessories.
Monitoring the efficacy and efficiencies of program processes and activities and communicating results and recommendations to the program manager.
Responding to inquiries from RespirTech staff on questions pertaining to program activities, data collection and processes.
You are a part of
our Customer Support Team for our RespirTech product lines and your strong empathy will enable you build relationships with our patients as you ensure they are getting the best product outcomes.
To succeed in this role, you should have the following skills and experience
4 year college degree in business or healthcare related field, or equivalent combination of education and work experience
2+ year’s industry experience, preferably in healthcare, health insurance, and/or durable medical equipment.
Strong customer service skills
Excellent communication skills, both verbal and nonverbal
Enjoy telephonic work.
Attention to detail
Progressive, proven record of relationship-building capabilities
Ability to work both independently and as part of a team
Strong knowledge of Microsoft Office products - Outlook, Word and Excel
Ability to speak Spanish is a plus
In return, we offer you
The opportunity to sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we are always listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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