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Job Information

Philips Complaint Investigator in Pune, India


In this role, you have the opportunity to

Manage and lead the complaint handling team and work with a variety of diverse persons within the company such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers, and Manufacturing personnel to facilitate the complaint investigation.

You are responsible for

  • Manage the Pune complaint Handling Team.

  • Manage complaint handling, vigilance reporting, PMS activities and improvement projects

  • Be the point of contact for global PMS management in Hamburg and for local Q&R management in Pune

  • Work with a variety of diverse persons within the company such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers, and Manufacturing personnel to facilitate the complaint handling process globally

  • Evaluate customer feedback, service records, and other sources of customer and internal for possible complaint

  • Initiate complaint in process and applicable tool.

  • Evaluate incoming data and determine if it is sufficient to understand the nature of the complaint

  • Communicate with customers, call center reps and FSEs to gather more data on complaints as needed

  • Confirm complaint condition and determine corrective action (including CAPA as needed)

  • Communicate with complainant as needed to follow up on and resolve complaint; follow up with end user/customer via complaint submitter when needed

  • Assess if the Risk assessment is covering the hazard in the complain

  • Complete all needed records in a timely and accurate manner

  • Act as a Safety Manager for Pune legacy and Microdose products

You are a part of

HIC Pune is a product innovation center for multiple businesses with presence of R&D, Marketing, Customer Service, Procurement, Quality and Manufacturing functions. The center is focused on developing smart and reliable X-ray imaging based Diagnostics and Treatment products with enhanced patient safety to meet the unmet needs of a wide range of global hospital customer base.

To succeed in this role, you should have the following skills and experience

  • BE/B.Tech or Masters degree with over 10 years of experience

  • 5-6 years of experience in similar kind of role from medical device industry or regulated industry.

  • Understanding of Complaint investigation process, global medical device regulations requirements and standards such as 21 CFR Parts 803, 806, and 820 & ISO13485. Knowledge on ISO 14971 is preferable.

  • Experience in Post market surveillance

  • FCO Management

  • Vigilance Reporting

  • Risk Management

  • FSE background is preferable

  • Good Verbal and written communication skills.

  • Team Management skill

  • Analytical skills and focus on detail.

  • Teamwork in and outside Q&R.

  • Fluent in English (verbal and written).

  • Product Knowledge is preferred, Radiology and Fluoroscopy background preferable DXR product knowledge

In return, we offer you

This role comes with a competitive compensation offering and a generous holiday / vacation offering, but that’s not all. Quality is right on the top of Philips leadership agenda and that means you have the unique opportunity to come in and have a recognized voice to drive and witness exciting, transformational changes. You will be empowered to drive high quality, ground breaking innovations with a globally recognized, premium brand behind you. And when you are successful in this role’s mission, you will have an array of diverse career options open to you – across different functional areas, product lines, business groups and/or geographies. That is a commitment Philips Quality Leadership team has made and stands by.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .