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Philips FCO Manager in Pune, India


The FCO Manager drives and manages all Field Change Orders (Field Recalls) of all our products that HIC Pune is the legal owner of, End-to-End. This is a critical role from the perspective of the business as well as that of regulatory compliance.


  • Create and implement the FCO strategy to achieve overall CS vision and goals balancing revenue, margin and Customer Satisfaction

  • Maintain regulatory compliance for the organization as a whole, as FCOs form a critical deliverable for competent authorities in medical device organizations

  • Cater to multiple products from the segments of IGT (CV + MoS) by collaborating with teams located across locations of Best (NL) and Pune

  • Deliver on time on quality on budget deliverables with respect to FCO deployment

Relevant organizational aspects:

  • Reports to the Head – Customer Satisfaction

  • Individual Contributor position

  • Peers: Operations Manager, Service product Manager, Technical Support Manager, Q&R Safety Manager, R&D Life Cycle Managers

  • Other significant relationships – Relationship with cross location FCO Managers’ located in Best, Hamburg and the 17 Markets of Philips

Experience and background

  • Bachelor or master degree level of education

  • Experience in Service and/or FCO environment

  • Should have knowledge of FDA and other compliance requirements in field recalls for medical devices

  • Basic knowledge of regulatory compliance and quality management in a medical environment

  • Knowledge and working experience of IT tools like SAP, Trackwise, and also Word and excel

  • Strong Quality drive (preferable audit experience) and familiar with LEAN-principles

  • Knowledge and experience of service tools inside and outside of the medical devices

  • Experience working in a product development/Customer Service environment


  • Self-initiating and results-oriented

  • Strong communication and interpersonal skills

  • Fluent in English, verbal and written

  • Very good negotiation skills, convince and drive people across levels in the organization

  • Team player, systems thinker