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Philips MoS Customer Service Transformation Lead in Pune, India

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In this role, you have the opportunity to:

Join Mobile Surgery Customer Service Team for driving the Lean and business transformation. In this role, you will be part of the Mobile Surgery Customer Service Management Team. This business is based in Pune, India and is part of the Image Guided Therapy (IGT) Systems business unit, with locations in Pune (India) and Best (The Netherlands).

We are already a few years underway on the journey, and Lean practices have become widespread and well appreciated by most people. Our key challenge for the coming years is to get much better at Lean: doing deep fact based Problem Solving, doing more effective Kaizen events and Hoshins that truly create breakthroughs. Your opportunity is to join us on this journey and ensure that our Mobile Surgery Customer Service remains at the forefront of the Lean transformation in Philips.

You are responsible for

  • Participate in the Mobile Surgery CS Management Team, support and challenge the organization to achieve a measurable improvement of top business objectives, using Lean concepts like Hoshin, Daily Management, Problem Solving and Kaizen.

  • Design, develop, and implement the Lean improvement roadmap, linked to the business strategy.

  • Train and coach the organization’s leaders to embrace Lean Leadership as their primary way to lead people.

  • Support the business in their Lean competence development, fundamentally changing their culture to embrace the Continuous Improvement mindset. Determine knowledge and competence gaps and provide training and resource as necessary.

  • Together with the business leaders, define the current and future state Value Stream Maps needed to achieve our strategic objectives, and identify and lead Kaizen event(s) and Six Sigma projects to achieve that future state.

  • Ensure Kaizen events and Six Sigma projects are properly planned / executed / sustained. Coach Problem Solving teams, Green Belts and Black Belts.

  • Build and maintain Lean and Six Sigma knowledge through reading specialist literature, visiting seminars and initiating benchmarks, to act as a Lean and Six Sigma competence champion.

  • Join in building a world class Continuous Improvement team by continuously improving our own skills and tools. Coach and support your fellow team members.

You are a part of

The IGT MoS CS . We are a mature, diverse and international team, passionate about Lean and Six Sigma, and we play in the center of the business. We are working on the most important strategic and tactical goals of the business. You will report to the IGT Systems MoS CS Leader .

To succeed in this role, you should have the following skills and experience

Work Experience:

  • Proven track record in Lean / Continuous Improvement. Green Belt/ Black belt certification is a preference.

  • Candidate Preferably from Engineering background, MBA will be an added advantage

  • Minimum 10 years of experience, preferably from Healthcare. Pharma can also be considered

  • Must be in a strategic role in Customer Experience ( including Global) in his/her career

  • Should have end to end knowledge of Customer Service in terms of Operation and Revenue

  • Should have ability to work with cross functional as well as global teams

  • Should have business analytics skill

  • Ability to motivate and engage people

  • Be proficient in time and project management

  • Be capable to drive change with sense of urgency and bias for action

  • Positive attitude, always

  • You can trigger, plan, execute and sustain a kaizen event with world class results.

  • You possess great networking skills and the ability to enthuse colleagues in Lean Thinking as a business necessity.

  • You are to work at every level of the organization, from Team Members to Executives.

  • Able to drive impact without direct hierarchical authority, clear direction setting.

  • Able to constructively challenge, create consensus for change and coach leaders.

  • Team player, passionate for results and people. Effective in different cultural environments.

  • Able to work and influence at multiple levels of the organization, from shop floor to executives.

  • Business English both spoken and written is required

  • Should be open to travel

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .

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