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Job Information

Philips Senior Service Innovation Manager in Pune, India


In this role, you have the opportunity to

Lead the serviceability and servicing innovations for Diagnostics X-Ray (DXR) equipment’s to transform the service business of Service and Solutions Delivery organization DXR.

You are responsible for

  • Define and implementing the On-Device & Off-Device service roadmap, the training roadmap, service tooling roadmap (3-5 year scope), which is part of the overall Service business roadmap. The off device roadmap includes BigData Analytics & Machine Learning Roadmap, Remote Service Improvements Roadmap etc. This also includes translation of new services offerings, into new product release specific service requirement. Furthermore translate the service technology roadmap into improvement projects on the product service information, service tooling, and service training. The On-Device service roadmap includes Logging & HW sensors required in products for BigData Analytics / Machine Learning.

  • Build Service Solutions roadmap & drive the implementation of Service Solutions

  • Organizes the input gathering from the different internal and external stakeholders (Service marketing, development, operations as well as the sales regions, key markets and global customer Service) and realize an alignment between the different parties in order to create a roadmap that is recognized as the right solution to realize long term CS targets.

  • Manage and act for the department in order to create a trainings portfolio that contributes to the overall service roadmap and to secure the quality of the provided service training to the key markets.

  • Realize the required serviceability level of the new developed products (aligned with the service roadmap) via assessment of the product during the different development stages and the creation of the product related service information, tools, training and spare parts.

  • Realize the implementation of the Product Related Customer Service Processes in the key markets complete and on time via the transfer of the product related service information/tooling/training to the key markets and managing the Roadmap as well as implementation of the product related CSIP (Customer Service Intellectual Property) .

  • Contribute as member of the Customer Services management team to the definition and execution of the strategy and objectives of the Customer Services & Solutions department that are aligned with the BU strategic goals. Translate the CS objectives into clear actions/projects for the SI department and deploys these actions in such a way to the employees that they take ownership and accountability of these activities.

You are a part of

Service and Solutions Delivery organization Diagnostics X-Ray (DXR). Philips HIC, Pune is playing a key role in Philips global strategy for DXR. With Philips HIC, the foundation was laid to touch billions of lives and reiterate Philips commitment towards Indian and growth healthcare markets.

To succeed in this role, you should as many of the following skills and experience

  • BE/B.Tech/ Master’s degree with over 10 to 15 years of related experience.

  • Experience with Imaging Systems as System Designer / System Architect / Software Architect

  • Experience with Software Architecture for customer Service platforms like Remote Service platform

  • Experience as Field Service Engineer for Imaging Systems

  • Having wide-ranging experience, towards innovations & new technology trends like IoT, Machine learning, remote Service, Remote software distribution & Installation etc…

  • Estimate Business value for new serviceability technology trends / service features in the product

  • Regularly interacts with senior management or executive levels with clear rational thinking & communication skills

In return, we offer you

This role comes with a competitive compensation offering and a generous holiday / vacation offering, but that’s not all. Quality is right on the top of Philips leadership agenda and that means you have the unique opportunity to come in and have a recognized voice to drive and witness exciting, transformational changes. You will be empowered to drive high quality, ground breaking innovations with a globally recognized, premium brand behind you. And when you are successful in this role’s mission, you will have an array of diverse career options open to you – across different functional areas, product lines, business groups and/or geographies. That is a commitment Philips Quality Leadership team has made and stands by.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .