Philips Biomedical Equipment Technician - Lehi, UT in Salt Lake City, Massachusetts

Responsible for customer relationship management through the effective use of technical knowledge to service and maintain biomedical equipment. This is accomplished through individual efforts and the efforts of the site service team.

Assumes a support role in one or more established work team environment/structures for an empowered area of responsibility.

This position will be used within Customer Service and applies to all medical products. Requires minimal supervision.

CUSTOMER SATISFACTION:

Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. The BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team, or the customer.

As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person. Provides a positive cohesive company image when discussing the company, products, etc with the customer. Establishes credibility and trust.

Ensures customer satisfaction while meeting business objectives.

Focuses on fixing the customer as well as the medical products. Sets realistic customer expectations. Interfaces with end-users, department managers and supervisors on routine issues.

May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

TEAMWORK:

Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying needs and requirements of the customer and the business. Implements best practices.

Actively participates as a member of empowered work teams.

Puts the team ahead of individual needs and displays a positive attitude.

  • Actively supports areas of empowerment and continuously strives to improve the team processes

  • Works on areas improving customer satisfaction and company profitability. Keeps commitments – does not “pass the buck.”

  • Open to and embraces change.

COMPLIANCE:

Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).

Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.

Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.

TECHNICAL:

Able to perform as a primary BMET for at least one medical specialty. May be assigned duties for multiple medical specialties. Maintains knowledge of technical advances and current industry trends.

Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues.

Problem Solving:

  • Defines problems: Collects data, establishes facts, and draws valid conclusions.

  • Has the ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

  • Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.

  • Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer, if needed.

Activities:

  • Diagnoses & resolves equipment problems with minimal call-back or repeat requests.

  • Provides required preventative maintenance, factory modifications, normal installations and service.

  • Utilizes the call escalation process and communicates customer issues to optimize customer uptime and satisfaction while maintaining ownership of the issue.

  • Provides training/mentorship/technical support to other BMETs.

BUSINESS RESULTS:

Understands the financial reports.

Meets or exceeds established goals.

OTHER:

Perform other related duties as assigned.

In this role, you have the opportunity to

Join Philips Healthcare as a Biomedical Equipment Technician in the Lehi, UT area where you will WOW our customers by using your strong technical skills in providing the best in class customer service! You will provide technical support to customers on operational or maintenance aspects of system equipment. The Biomedical Equipment Technician will also serve as customer contact on technical and service related problems. He or she diagnoses mechanical, hardware, software and systems failures using established procedures and determines the most cost effective repair/resolution to minimize customer downtime.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Lehi, UT.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

You are responsible for…

You are responsible for customer relationship management through the effective use of technical knowledge to service and maintain biomedical equipment. This is accomplished through individual efforts and the efforts of the site service team.

  • Identifying and resolving customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. The BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team, or the customer.

  • As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Also refers information to the appropriate person, provides a positive cohesive company image when discussing the company, products, etc with the customer, and establishes credibility and trust.

  • Ensures customer satisfaction while meeting business objectives.

  • Focuses on fixing the customer as well as the medical products, sets realistic customer expectations, and interfaces with end-users, department managers and supervisors on routine issues.

  • Performs a wide variety of tasks and changes focus quickly as demands change, adapts to varying needs and requirements of the customer and the business, and implements best practices.

  • Diagnoses & resolves equipment problems with minimal call-back or repeat requests.

  • Provides required preventative maintenance, factory modifications, normal installations and service.

You are a part of

Our Global Sales and Services of North America group is a 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

To succeed in this role, you should have the following skills and experience

  • Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering.

  • At least 2 years’ experience in biomedical equipment or 4 years’ experience in the electronics industry, preferably in a field service environment.

  • Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.

  • Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.

  • Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing.

  • Ability to operate effectively in a team driven environment to achieve assigned goals and objectives.

This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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