Philips Lead Biomedical Equipment Technician - West Jordan UT in Salt Lake City, Massachusetts

Repairs and maintains equipment identified in assigned Multi-Vendor site(s). With direction from the Zone Multi-Vendor Service Manager, manages and supports all operational aspects covered under the contract for a specific customer site. Maintains an in-depth understanding of the contractual obligations to the customer. May present the operational aspects of the Multi-Vendor service processes to prospective customers during the sale cycle.

Customer

  • May serve as a member of hospital safety committee, equipment selection committee, and facility planning committee and/or other formal hospital committees as requested by the customer. Participates in customer’s departmental meetings as a technical advisor.

  • Functions as the Company representative to the health care facility, which includes managing the contracts and controlling the cost of services. Recommends and implements cost reduction or revenue enhancement programs.

Operational

  • May directly supervise the daily activities of 1 – 2 biomedical personnel and/or subcontractors.

  • Sets priorities and schedules for service actions and assigns responsibilities to personnel accordingly.

  • Maintains awareness of and conforms to all state and federal regulations and insures department readiness for state and JCAHO inspections.

Technical

  • Responsible for prompt and accurate submission of service activity reporting, accounts payable, billing transmittals, monthly service activity report and other administrative requirements as may be required by the immediate supervisor.

  • Contracts with other Service suppliers. Interfaces with any Company resources in the execution of the service agreements. Monitors subcontractor performance.

  • Provides first response service to the client per the terms of the agreement. Determines the appropriate manner in which to respond to customer needs, which includes responding personally, placing an order with the Customer Support Center, or calling in a vendor to provide the service.

  • Repairs and maintains clinical engineering or diagnostic imaging equipment as required. This may include multi-modalities, the equipment of competitors or biomedical equipment.

  • Maintains knowledge of current standards, code and procedures regarding the safe and effective use of equipment.

  • Insures maintenance of tools and test equipment.

  • Ensures proper documentation of all repair actions.

Job Knowledge, Skills, Education, and Experience Requirements

  • Has a strong working knowledge of state and federal regulations with the ability to insure department readiness for state and JCAHO inspections.

  • Handles multiple conflicting business problems simultaneously under time constraints.

  • Strong interpersonal and communication skills.

  • Bachelor’s Degree in Electrical Engineering, or equivalent work experience

  • Five to seven years of clinical engineering experience which includes some level of supervision

  • Extensive knowledge of computers and networking.

  • Have and maintain a valid driver’s license and comply with Philips’ Corporate Vehicle Fleet Policy.

  • Broad mechanical diagnostic troubleshooting and repair skills completed in an effective and timely manner. Proficient use of associated tools and test equipment.

  • Understands the healthcare industry and current trends. Understands the roles in various departments and users within a healthcare facility.

  • Promote the policies and procedures of the company and management structure. Professional appearance and behavior.

  • Ability to communicate effectively, share knowledge and lead a team to achieve assigned goals and objectives. Proactively complete assignments and guide teammates to do the same.

  • Flexible and willing to embrace change as customer requirements or business goals are modified.

Physical Demands and Work Environment

  • Normal work hours with the potential for overtime.

  • May be required to be available 24 x 7, required to rotate in an on-call status.

  • Must possess a valid driver’s license and good driving record. (if position travels between sites)

  • Travel to the customer site, zone office or identified locations for meetings, training and business needs outside the Zone, as required.

  • Average driving is 1 to 4 hours daily. (when required—to be determined by site assignment)

  • Carries or pulls up to 40 lbs. of test equipment.

  • Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).

  • Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.

  • May work from ladders or scaffolding, on occasion.

  • Potential exposure to hazardous physical, chemical, radiological and biological agents.

  • May be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties.

  • Customer requirements may include, but are not limited to drug testing and immunizations as dictated by the customer or facility policy.

In this role, you have the opportunity to

Join Philips Healthcare as the Lead Biomedical Equipment Technician in the West Jordan UT area where you will WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

You are responsible for

The identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. Maintaining customer satisfaction is the primary goal.

  • Directing resident site engineers, support staff contractors, and maintains in-depth knowledge of contractual obligations

  • Managing all aspects of service delivery which includes servicing products that would normally extend beyond radiology including bio-medical, laboratory, MIS or PPE, along with assisting with PMs of equipment to meet compliance goals on a monthly basis.

  • Setting priorities and schedules for service actions and assigns responsibilities to personnel accordingly.

  • Facilitating the continued development of a high performance work team comprised of the site-dedicated staff and actively strives to promote the appropriate environment for team growth.

  • Providing follow-up to insure service quality, customer satisfaction and contract compliance, and regulatory compliance.

  • Serving as a member of hospital safety committee, equipment selection committee, facility planning committee and/or other formal hospital committees as requested by the customer and participating in customers departmental meetings as a technical advisor.

  • Responsible for monitoring the overall service delivery and coordination of all aspects of customer service, including, but not limited to:

  • Manage Facilities’ equipment inventory and oversee the service schedules for equipment covered under this Agreement and the new equipment under the OEM’s warranty.

  • Resolve any service-related issues with Philips Service Center and other OEMs.

  • Coordinate with OEMs to ensure Facilities receive any no-cost upgrades and enhancements in a timely manner.

  • Provide reports (i.e., The Joint Commission reports) upon mutual agreement between the Site Manager and customer.

  • Coordinate with Facility Finance Offices/Accounts Payable on any invoicing and payment-related issues.

You are a part of

Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.

To succeed in this role, you should have the following skills and experience

  • Associate’s degree or equivalent training/experience in electronics, electrical or Biomedical Engineering.

  • Minimum of five years servicing biomedical equipment, coupled with a minimum of five years of leadership experience.

  • Experience or trained on Life Support / High Risk Equipment

  • The ability to effectively cope with change, shift gears comfortably, decide and act without having the total picture, and comfortably handle risk and uncertainty.

  • Has a strong working knowledge of state and federal regulations with the ability to insure department readiness for state and JCAHO inspections.

  • The ability to work well within conflicts; reads situations quickly; and be good at focused listening.

  • The ability to marshal resources to get things done, orchestrate multiple activities at once to accomplish goals, use all available resources effectively and efficiently, and communicate need, status, and outcome in a useful manner.

  • The commitment to blend people into teams when needed, openly share wins and successes; and define success in terms of the whole team.

This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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