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Job Information

Philips [Philips Health System] Remote Technical Support_Response Center Engineer in Seoul, South Korea

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Responsible for diagnosing professionally Healthcare equipment to support customers and colleagues remotely with solving technical issues and ensuring maximum customer satisfaction.

Key Areas of Responsibility

 Diagnose healthcare equipment to the quality standards set by Philips Healthcare (PH) remotely by interviewing customers or colleagues by telephone or by remotely logging in to the system

 Advice Customer Care Center Coordinators and District Operations Managers and / or Team Leads about the best follow-up w.r.t. technical state of the diagnosed healthcare equipment

 Advice the Customer Care Center Coordinators or Field Services Engineers about required spare parts and resources

 Support Field Services Engineers in the field

 Escalate technical issues to the Technical Support Specialist

 Escalate technical issues to Business Unit support after consultation of the Technical Support Specialist

 Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

 Keep abreast of new technologies likely to affect PH range of products

 Use company property with care to ensure optimal results with minimal operational costs

 Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in behavior in accordance with PH policy and targets

 Conform to PH safety standards including health and safety regulations and in the event of hazards or accidents to take immediate control of the situation and involve the Operations Manager and / or the responsible person to handle properly confidential issues according Philips standards and to act according General Business Principals

 Follow all quality standards within the frame of valid PH business policies

 Follow the company quality regulations (ISO 9001; PQA; TQM) and internal directives and procedures

Authorities

 Ordering spare parts

 Execute remote service activities when product certified

 Initiate new and changes in Installed Base data

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