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al level, visit the <a href="https://www.careers.philips.com/professional/global/en/workingatphilips" target="_blank">Working at Philips page </a> on our career websi
olutions across the <a href="https://www.philips.com/b-dam/corporate/corporateblog/2016/Philips_Chronic_Disease_5.jpg" target="_blank">health continuum </a>. Our people experie
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Job Information

Philips Remote Service Engineer in Seoul, South Korea

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In this role, you have the opportunity to

KEY AREAS OF RESPONSIBILITIES

These responsibilities apply to processes 8.3.1 Manage Customer Enquiries and 8.3.4 Provide service to specific customers.

 The Remote Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.

 Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines.

 Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.

 Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatch.

 Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.

KEY PERFORMANCE INDICATORS

Remote resolution (the ability to remotely trouble shoot and solve problems)

First Time Right (collaborative remote & field measure to execute service first time right)

Incident Resolution Time

Dispatch Avoidance (avoidance in delivering PM, FCO, Install onsite)

Customer Satisfaction

Initial Response Time

REQUIRED COMPETENCES

I focus on customer:

o Customer focus (apply)

o Active listening (apply)

o Clear and effective communication (apply)

 I deliver results:

o Accuracy (apply)

o Problem analysis / troubleshooting (guide)

I drive operational excellence:

o Learning ability (guide)

o Collaboration / knowledge sharing (guide)

I create Meaningful innovation:

o Continuous improvement (apply)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

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