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Job Information

Philips Application Consultant, ICAP in Shanghai, China


In this role, you have the opportunity to

Improve the structure of professional education system. You will play a vital role within profitable business as well as competitive and top in the marketing. You will deliver clinical training to client, and help potential customer better understand product features & benefits and service to their particular needs, which make difference among competition.

You are responsible for

  • Achieve Great China ICAP business’s order-in-take & sales target

  • Work with product marketing manager to translate customer requirements into project proposal, especially the clinical part, and proactively participated into pre-sales activities (customer presentation, demo, etc.)

  • Provide on-site clinical application training for customers after products installed in customers’ sites

  • Provide regular internal training to sales and marketing teams for other modalities (CT, MR, DSA, US, CS, etc.) when needed

  • Lead or support the update for standard selling tool, training material, project proposal template, & competitor analysis

  • Lead or support the update for show site material, including customer stories, advanced imaging post-processing best case sharing, clinical research best case sharing, etc.

  • Continuously drive customer satisfaction by improving training quality, timely addressing customers’ questions and resolving issues, regularly visiting customer and listen to customers voices, and work with global R&D team and product marketing manager to drive solutions for product defects

  • Support CFDA when needed

  • Manage the KOL relationship when needed

You are a part of

ICAP/AE product team, where your professional and clinical support will be highly valued and recognized. You will report to Senior Product Marketing Manager and cooperate with sales, product marketing and product sales.

To succeed in this role, you should have the following skills and experience

  • Bachelor or above, majored in biomedical, clinical, or imaging technology

  • 8 years of experience in clinical or healthcare industry

  • Good command of English in writing and speaking

  • Exposure or experience in delivering clinical training

  • Excellent customer facing and service skills is desirable.

  • Ability to complete tasks independently with minimal guidance.

  • High-level professional demeanor and interpersonal communications skills; superb writing skills in local language and English.

  • Deliver required results with high levels of customer satisfaction, both internal external.

  • Demonstrates punctuality and efficient work habits. Able to self-direct and to effectively manage priorities.

  • Strong organizational, time management and planning skills in order to be successful in a role performing a wide variety of tasks associated with varying customer needs, and an ability to change focus quickly as demands change.

In return, we offer you

A path towards your most rewarding career. Philips is growing its capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .