In this role, you have the opportunity to
Develop and execute an instruction program for the users, in order to maximize the independency of the user with regard to the operation of the system and choice of functions.
Customize the system to the specific wishes of the users, in close contact with project management and account management, in order to maximize the performance for each specific user.
Take care of implementation of trial installations (in cooperation with service), in order to get it working and to get the maximum information for evaluation by the product group. Monitor the use of each system, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user wishes. Take care of demonstrations and presentations, where required, to stimulate the sales of the assigned equipment. Keep in close contact with the product group, in order to increase/maintain the application knowledge and be timely informed about new developments. Participate in the development of new functionality or the development of improved system settings.
You are responsible for
Share Gr China ICAP Business Unit’s order-in-take & sales target
Work with product marketing manager to translate customer requirements into project proposal, especially the clinical part, and proactively participated into pre-sales activities (customer presentation, demo, etc.)
Provide on-site clinical application training for customers after products installed in customers’ sites
Provide regular internal training to sales and marketing teams for other modalities (CT, MR, DSA, US, CI, ISC, CS, etc.) when needed
Lead or support the update for standard selling tool, training material, project proposal template, & competitor analysis
Lead or support the update for show site material, including customer stories, advanced imaging post-processing best case sharing, clinical research best case sharing, etc.
Continuously drive customer satisfaction by improving training quality, timely addressing customers’ questions and resolving issues, regularly visiting customer and listen to customers voices, and work with global R&D team and product marketing manager to drive solutions for product defects
Support CFDA when needed
Manage the KOL relationship when needed
You are a part of
ICAP/AE product team
To succeed in this role, you should have the following skills and experience
Bachelor or above, majored in biomedical, clinical, or imaging technology
8 years of experience in clinical or healthcare industry
Good command of English in writing and speaking
Exposure or experience in delivering clinical training
Excellent customer facing and service skills is desirable.
Ability to complete tasks independently with minimal guidance.
High-level professional demeanor and interpersonal communications skills; superb writing skills in local language and English.
Deliver required results with high levels of customer satisfaction, both internal external.
Demonstrates punctuality and efficient work habits. Able to self-direct and to effectively manage priorities.
Strong organizational, time management and planning skills in order to be successful in a role performing a wide variety of tasks associated with varying customer needs, and an ability to change focus quickly as demands change.
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .