Philips Field Service Engineer, MR in Shanghai, China

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Is a skilled worker with a number of coordinating tasks. Gives support in field service process renewal. Assignments are carried out in a professional way according to quality requirements and are finished in time.

In this role, you have the opportunity to

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.

You are responsible for

  • Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focus on the efficiency and service quality.

  • Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.

  • Develop business in assigned account, Ensure individual service business TGT achievement rate;

  • Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.

  • Provide service support to team members as required, Focus on good team work.

  • Prepare and provide kinds of Service Report on an accurate and timely basis

  • Other tasks assigned by team & company

You are a part of

  • External Customer: Deliver daily service to customer and ensure customer satisfaction. Show PHILIPS’ enterprise culture and ensure PHILIPS’ enterprise image.

  • Support Function: Ensure the service process correct implementation and timely feedback for better service process improvement.

  • Ensure individual service business TGT achievement;

  • Ensure individual service delivery quality.

  • Sales Distributor: Cooperate with sales distributor in varied sales or marketing activities. One face to customer.

  • ASP: Cooperate with ASP as one team to provide qualified service to customer.

To succeed in this role, you should have the following skills and experience

  • Education: College, University Bachelor or above, Advanced Electronics Certificate or equivalent in electrical engineering

  • Experience:Advanced >3 years work experience on customer service in Healthcare industry

  • Travel Frequency: 25% - 50%

  • Competency and Skills:Strong technical knowledge on Healthcare productsStrong communication skill and Open mind to share with othersClear and logic thinkingAbility to handle multi tasksGood execution skillExcellent English skill in reading, writing and speakingWilling to take responsibilitySelf-motivation and self-management

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .