Philips Application Specialist-Digital Pathology in Singapore, Singapore

Job title

Application Specialist, APAC – Digital Pathology Solutions

Corporate Grade 50

R eport to

As Application Specialist, you will report into the Director Commercial Operations-APAC and have frequent exposure to the entire APAC DPS team.

Aim of the job

Application Specialist, Digital Pathology Solutions is a key position for the growth of Philips Digital Pathology Solutions. As a member of the APAC team, the Application Specialist works hand in hand with Sales Managers and customers in both pre and post sales activities to understand customer needs, communicate value of digitized workflow and drive adoption of digital pathology in the work place for newly installed labs.

Key Areas of Responsibility

As Application Specialist, APAC, you will be responsible for:

  • Support sales in delivering content rich, and relevant product demonstrations

  • Providing workflow analysis to understand customer needs are part of pre-sales activities

  • Drive for the conversion of customer demonstrations to Orders

  • Drive for 100% digitization of histo-pathology at customer site post-installation via training and ongoing monitoring programs

Authorities

Authority to make decisions on all customer training activities as directed by Management Team Digital Pathology Solutions. All of this in line with the DPS Group Strategy and authorization matrix.

Key measures

  • Delivering high quality work

  • Delivering within timelines

  • Fully understanding of key users in install base

  • Supporting sales to achieve sales targets

Education & Experience

  • BA/BS Degree required

  • Excellent customer interaction skills, patience and determination to succeed

  • Strong ability to learn domain knowledge and link product to application.

  • Flexible mindset within this fast growing organization

  • Attention to detail

  • Customer Focus

  • Microsoft Office & SAP Skills

  • Ability to travel 70%

  • English Speaking

Develops and executes an instruction program for the users, in order to maximise the independency of the user with regard to the operation of the system and choice of functions.

Customises the system to the specific wishes of the users, in close contact with project management and account management, in order to maximise the performance for each specific user.

Takes care of implementation of trial installations (in cooperation with service), in order to get it working and to get the maximum information for evaluation by the product group. Monitors the use of each system, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user wishes.Takes care of demonstrations and presentations, where required, to stimulate the sales of the assigned equipment. Keeps in close contact with the product group, in order to increase/maintain the application knowledge and be timely informed about new developments. Participates in the development of new functionality or the development of improved system settings.

In this role, you have the opportunity to

Work hand in hand with Sales Managers and customers in both pre and post sales activities, communicate the value of digitized workflow and drive adoption of digital pathology in the work place for newly installed labs. ​

You will be responsible for

  • Supporting sales in delivering content rich, and relevant product demonstrations

  • Providing workflow analysis to understand customer needs are part of pre-sales activities

  • Driving the conversion of customer demonstrations to Orders

  • Driving 100% digitization of histo-pathology at customer site post-installation via training and ongoing monitoring programs

We are looking for

  • Degree level education or equivalent

  • Knowledge of Pathology Operations is a plus

  • Excellent customer interaction skills, patience and determination to succeed

  • Strong ability to learn domain knowledge and link product to application