In this role, you have the opportunity to
Oversee and manage the Consumer Experiences in APAC for Philips Personal Health Business, across all consumer touchpoints including, but not limited to our contact centres, service centres, Direct to Consumer (D2C) e-shops and other online/social platforms.
Personal Health is Philips Consumer business, offering products in Household Appliances, Personal Care and Health & Wellness.
You are responsible for
Managing the Net Promoter Score (NPS) such as consumer service journey, purchase journey etc in the APAC region.
Improving and Optimizing the performance of Philips Contact and Service Centers
Recommend and implement leading market best practices to improve our consumer experiences and journey
Social Media care and management
Providing Digital & CRM support for Marketing campaigns
Providing D2C Philips e-shop consumer service support
To succeed in this role, you should have the following skills and experience
8 - 10 years of Consumer Care /After Sales service experience with minimum 3 years of relevant experience in consumer experience management
Regional exposure to APAC market
A consumer insights expert
Possesses strong Influencing and communication skills
Possesses an innovative and LEAN mindset
Functional understanding in the areas of Consumer Care, Contact Centers, Social media, CRM campaigns & eCommerce
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .